Customer Service Technical Support

CURRICULUM VITAE:

JOSE RUIZ OSES, BAA, BMT, ITA.

FINANCE & BANKING ASSOCIATE

BIOMEDICAL ENGINEERING TECHNICIAN

DIGITAL TRANSFORMATION CONSULTANT

LIC. MS-DPHA-221-2014S

PERSONAL DATA:

NAME: JOSE RAFAEL RUIZ OSES

ID No:

1-0520-0281 – BIRTH DATE: 08-22-1959

GENDER:

MALE

TELEPHONE:

+506-********

EMAIL:

****************@*****.*** or *************.****@*****.*** CITIZENSHIP:

COSTA RICA

ADDRESS: SAN JOSE, COSTA RICA, ASERRI, 125 METROS OESTE IGLESIA MISIONERA BAUTISTA, MANO DERECHA. ZIP CODE: 10601- CENTRAL AMERICA. LABOR STATUS: OPEN TO WORK ONLY IN WFH-REMOTE MODALITY. 1-EDUCATIONAL PROFESSIONAL PROFILE:

a-HIGH SCHOOL DIPLOMATE: SCIENCES AND ARTS: 1970-1976: SAINT FRANCIS COLLEGE-CRI. b-UNIVERSIDAD DE COSTA RICA-BUSINESS ADMINISTRATION (NON-CONCLUDED), 1977-1980. c-UNIV. INTL. DE PUERTO RICO, BUSINESS ADMINISTRATION (FINANCE & BANKING) ASSOCIATE DEGREE: 1982-1984-SAN JUAN-PUERTO RICO, USA. d-GENERAL ELECTRIC MEDICAL SYSTEMS EDUCATIONAL CENTER, (BIOMEDICAL ENGINEERING) TECHNICIAN SUPPORT DEGREE: 1990-2006, WAUKESHA, WI., USA. e-ACADEMIA DE TECNOLOGIA-UNIVERSIDAD DE COSTA RICA-CISCO PROGRAM, DIGITAL TRANSFORMATION ASSOCIATE: 2020-2022 (WORK IN PROCESS ONLINE PROGRAM)-CRI. 2-EXPERIENCE LABOR PROFILE:

a-DIGITAL TRANSFORMATION CUSTOMER SERVICE CONSULTANT: Ministry of Health, licensee: LIC. MS-DPHA-221-2014S, (CCSS DECRETE 2005).

b-PRIVATE AND CORPORATE BIOMEDICAL TURNKEY PROJECTS: JAN. 30, 2010, TO 2022 ): ROLES: SALES AND SERVICE COUNTRY MANAGER, AUTHORIZED DISTRIBUTOR, BIOMEDICAL CONSULTANT AND TECHNICAL SUPPORT FIELD TECHNICIAN, CUSTOMER SERVICE BPO AGENT AND REMOTE SUPPORT TO BIOMEDICAL AND IT EQUIPMENTS, USING REMOTE TOOLS TO FIX AND TROUBLESHOOTING. CUSTOMER SERVICE SATISFACTION REP. AND AGENT. WFHOME, REMOTE OR PRESENTIAL.

COMPANIES: -EXPRESOMEDICA S.A.: REMOTE WFH TECHNICAL SUPPORT: IMAGING HEALTHCARE TECHNOLOGIES AND ITSUPPORT.: 2018 TO 2022 EMUDHRA TECHNOLOGIES INC., ATLANTA, GA. WFH CUSTOMER SUPPORT AND CONSULTANT INBOUND CALL AGENT: DIGITAL TRANSFORMATION. (2018-2020). 2 YEARS IN BIOMEDICAL DIGITAL TRANSFORMATION DEVELOPMENT: (2018 TO 2022).

-A&E IMAGING SERVICES, LLC, HOUSTON, X, USA. /EXPRESOMEDICA S.A.: TRAVELING REGIONAL LATAM SALES AND SERVICE CUSTOMER SERVICE SUPPORT. LICENCED MINISTERIO DE SALUD COSTA RICA FOR REMOTE SUPPORT, REMOTE CONFIGURATION AND EQUIPMENT IT AND CORE BUSINES. (2006 TO 2018).

-GENERAL ELECTRIC MEDICAL SYSTEMS, MIAMI, FLA, USA.: (1995 TO 2006) 3 years in Customer Calls Support: Biomedical Technical Support Center. 3 years in Customer Sales Support: Biomedical Technical Support Center. 2 years in Core Products Biomedical Development and Bio-Management: 3 Corporate Sales, Turn- Key Projects, Bio Development for Nuclear Medicine. with PETCT and Radiological Isotopes.

BANCO NACIONAL DE COSTA RICA: (JULY 1980 TO JANUARY 1994): CUSTOMER SERVICE-SAN JOSE, COSTA RICA.

INTERNATIONAL TRADE EXCHANGE MARKET OFFICER.

CORPORATE ACCOUNT EXECUTIVE-INTERNATIONAL FINANCIAL ANALIST. CUSTOMER AND SERVICE FINANCIAL SUPPORT: COLLECTIONS, RISK, RETENTIONS, CREDIT CARDS CREDIT AND Ebanking: Customer Service and Financial Support. CORPORATE ACCOUNT EXECUTIVE.

LANGUAGES:

-ENGLISH: Advanced Level (CI and W/Non-Accent Fluent Speaker and Advanced Technical Language in areas of expertise.

USED IT SKILLS EXPERTISE:

OPEN OFFICE STAR OFFICE eSigNATURES

OFFICE 365 DICOM APPS MULTIFACTOR. AUTHENTICATION. DICOM IT SOLUTIONS SAP-ERP-ORACLE ARTIFICIAL INTEL. CRM-PREDICTIVE METRICS: SALES AND MARKET eGOVERNANCE OTHER EXPERINCED SKILLS:

CALL CENTER BPO IT SOLUTIONS AGENT PRODUCT TECHNICAL SUPPORT CUSTOMER ADVANCED SALES AND SUPPORT ADVANCED BPM

ROLE PREFERENCES Applying: WFH-REMOTE CALL or CONTACT CENTER CUSTOMER SUPPORT REP. OR AGENT.

Yours, truly

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