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Customer Service Information Systems

Location:
Syracuse, NY
Salary:
100k
Posted:
December 01, 2023

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Resume:

Vincent Anthony Fiorillo

*** ******* **,

Kingston, NY, 12401

Mobile: 845-***-****

ad1mqx@r.postjobfree.com

SUMMARY

Forward-thinking, professional senior supervisor with 16+ years of experience in a fast-paced military environment, with extensive experience looking after the needs of soldiers and clients while remaining approachable, optimistic, and enthusiastic. An experienced leader who is dedicated, responsible, possesses good observational skills, and provides outstanding customer service.

SKILLS

Risk analysis and management

Public speaking

Supervisor

Budgeting and forecasting

Project development and life cycle

Workflow planning

Management information systems

Cost reduction strategies

Contract review and recommendations

Conflict resolution

Certified Army Instructor

WORK HISTORY

Anheuser-Busch Metal Container Corporation (MCC), New Windsor, New York, June 2023-Present

SUPERINTENDANT OF PRODUCTION

Promote and encourage safe working practices

Manage highly automated, complex processes in a fast-paced and high-energy environment

Lead and coach teams through problem solving and monitoring of key operating processes and equipment

Promote and encourage safe working practices

Manage highly automated, complex processes in a fast-paced and high-energy environment

Identify areas to improve operations to achieve or exceed key performance indicators and targets

Work with senior leaders to drive process improvement initiatives and change efforts

Develop, monitor, and maintain production plans, inventories, and schedules to ensure excellent process performance and product quality

Army Reserves, Northfield, New Jersey, May 2021-Present

ARMY RESERVE FIRST SERGEANT (SUPERVISOR)

Deploy 100% of designated equipment and assigned personnel and equipment to across both New Jersey and New York, responsible for over $25,000,000.00 in rolling stock

Establish priorities of movements and met all deadlines

Responsible for general administrative functions of a federal facility

Responsible for health, welfare, morale, and safety of over 120 personnel in multiple different environments

Ensure staff had a comprehensive knowledge of tasks given from higher command

Work independently of supervision by making important, timely, and difficult decisions under stressful conditions in austere environments

Planned, coordinated, and directed all levels of training

Army Reserves, Saugerties, New York, January 2015 – June 2023

ARMY RESERVE ADMINISTRATOR

Served as the Anti-Terrorism Officer from 04/2016 to present 06/2023

Performed duties as senior Physical Security Officer for three facilities

Supervised, managed, and assisted (60+) Uniformed Service Members

Responded to and acted on job requirements from higher commands within the organization

Maintained liaison with other research activities and periodically briefed higher commands on work accomplishments

Was responsible for developing guidance for analysis that affects future Army training strategies

Displayed a high degree of initiative, diplomatic skills, independent action, and analytical abilities in order to shape the recommendation and concept of operations on contemporary, emerging, and futuristic issues confronting the command

Army Corps of Engineers, Afghanistan, December 2017 – December 2018

DETACHMENT SUPERVISOR

Directly responsible for providing security for key civilian personnel during site surveying and project construction

Planned and managed complex multi-million dollar construction projects both overseas and stateside environments

Prepared financial statements, footnote disclosures, and other deliverables

Supervised the assessments of risks and protocols given by senior supervisors to ensure 100% compliance

Performed data analysis on a large volume of transactions and materials on various construction and classroom material

Liaison with client management on all aspects of engagements led meetings and made presentations

Reviewed work papers to ensure completeness, validity, accuracy, and standardization of regulations while performing tasks

EDUCATION

Bachelor of Arts in History, May 2019

Mount Saint Mary’s College, Newburgh, NY

TRAINING

Master Leaders Course 12/2021

Combat Engineer Senior Leaders Course 02/2019

Combat Engineer Advanced Leaders Course 04/2017

Anti-Terrorism Course 04/2016

Army Basic Instructor Course 07/2011

Small Group Instructor Course 07/2011

Air Assault Course 07/2009

Combat Engineer Basic Course 05/2006

Warrior Leaders Course 09/2009



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