Account Representative Customer Service

AM

ANTOINETTE MONTOJO

*********@*****.*** 951-***-**** Corona, CA 92883

Dedicated Patient Account Representative bringing [Number] years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities. Meticulous Patient Account Representative with expertise in insurance procedures, medical terminology and hospital billing systems.

Talented Patient Account Representative

successful at working with payers and hospital patients to obtain payments and resolve problems with efficiency, accuracy and a service-oriented mindset.

File Coordination

Medical Billing

Insurance Verification

Coding

Insurance Billing

Collections Experience

Verbal and Written Communication

NorthBay Medical Center Fairfield, CA

Patient Account Representative

04/2002 - 06/2013

Provided customer service to patients regarding billing inquiries and account information.

Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.

Processed payments from patients and maintained accurate records of all transactions.

Researched discrepancies in patient accounts to determine appropriate resolution.

Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.

HealthNet Federal Services Vacaville, CA

Intake Representative

02/1997 - 10/2001

Assist patients/providers with benefits, authorization and eligibility questions.

Process authorizations on the computer utilizing CPT, ICD-9 & HCPC books.

Provided information to patients regarding their insurance coverage, benefits, and payment options.

Hill Physicians Medical Group Fairfield,

CA

Member Service Representative

03/1994 - 07/1996

Greeted customers in a friendly and professional manner. Provided support to members regarding account inquiries, processing transactions, and resolving issues.

Maintain a filing system for authorizations and patient account claims. Sorting of mails from various medical providers and hospitals. Summary

Skills

Experience

Education and Training

Maryknoll College Manila Philippines

Bachelor of Arts in International Studies

Chabot College Hayward, CA

Some College (No Degree) in Early Childhood Education

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