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Customer Support Representative

Location:
Mondovi, WI
Posted:
December 01, 2023

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Resume:

Morris Edward Frost

*** **** **** ******, *******,WI 54755 Cell:860-***-**** Alt. Ph. 860-***-**** ad1mq5@r.postjobfree.com.

Professional Profile

• Over 20 years of electrical/electronic experience with over 10 years of shipboard experience. Possess and demonstrate the ability and knowledge of the principles of electricity, electronics, shipboard and/or ashore installations and shop supervision. Applies advanced technical knowledge to solve unusually complex problems that cannot be solved by referencing manufacturers manuals or similar documents. Over 10 years experience in integrating, assembling, testing, installing, troubleshooting, maintaining, repairing, and providing training on various U.S. Navy and Coast Guard Electronic Systems. Experienced in implementing windows based systems relating to digital imagery processing and PC-based applications in TCP/IP environment. Train naval personnel on the operation, maintenance, and repair of various Navy and Coast

Guard Ships.

• Over 5 years’ experience directly supporting Government program office PMA-281 as the DPL/DCRS Customer Support Representative, system integrator, system installer, field Support technician and logistician, and Subject Matter Expert (SME).

Qualification

Conflict resolution

Schematic diagram interpretation

Quick learner

Dependable independent worker

Computer proficient

Troubleshooting

•Microsoft Office • Secret Clearance

•Process implementation

Experience

Long Shoreman

November 2014 to Present

Logistec – New London, Ct.

• Responsible for the unloading of commercial ships that arrive at the State pier in New London, Ct.

Welding Machine Technician

December 2014 to November 2015

General Dynamics – Groton, Ct.

• Responsible for the setup, tear down and repair of various types of welding machines and power supplies, including but not limited to stand alone units and robotic systems.

Hardware Engineer

January 2009 to 2013

Lockheed Martin – Marlton, NJ

• PMA-281 Field Engineer and Customer Support Representative responsible for the support of various electronic systems. Develop relationships with the costumers, and end-users. Dedicated to program success, demonstrates ability to perform training and critical field repair at remote sites. Coordinates and facilitates meetings with key fleet representatives from the photographic intelligence community to maintain communication and keep abreast of changes in photographic and video technology. Maintained and managed the complete inventory of integration and repair equipment for various programs, ensuring records are accurate and the customer's repair needs are met with speed and precision.

• Government program office Customer Support Representative, Operator, Maintenance, Trainer, Field Support Technician, and Subject Matter Expert (SME).

• Intelligence Photo Support Equipment Technician

• Provide logistics support for Various equipment within the Navy Fleet

• Repair of both desktop and laptop computers, various audio and video equipment.

Senior Electronic Technician

January 2002 to January 2009

General Dynamics Information Technology – Chesapeake, VA

•Responsible for the successful completion of assigned projects and make sure they were within budget. Assign employees to accomplish tasking and work within fiscal constraints. Prepare and Present monthly status reports; Contracts and Financial Staff. Prepare and review technical and cost proposals for a variety of contract vehicle types including Firm Fixed Pricing, Cost Plus and Time & Material. With 90% win rate and a 100% project execution success rate. Develop spend plans, tracks labor and material costs, approves monthly invoices, and forecasts future spending. Provides project(s) financial forecasting, update . Served as GDIT’s Project Lead for SPAWAR Philadelphia and, and responsible for the coordination and execution of all assigned tasks which may vary from system engineering, shipboard and shore system installation, integration, and fabrication.

•Task Lead for Navy, and Coast Guard electronic systems installations both ship and shore sites.

Electronic Technician

1989 to 2002

Eastern Commercial Services - Chesapeake, Va

Responsible for the Repair of commercial vending machine Coin changers and Bill validators.

Electronic Technician

1987 - 1989

Jonathan Corp - Virginia beach, Va

Responsible for the repair and overhaul of various Navy communication equipment.

Electronics Technician

1981-1983- United States Army

Ground Surveillance Radar, Radio, Searchlights, and General Soldier Duties

Significant Accomplishments

• Researched, evaluated, and developed technology for the integration COMNAVAIRSYSCOM PMA-281 Digital Camera Receiving Station and Digital Photo Lab photographic support systems.

Educational and Professional Certifications

• College Diploma in Certified Network Administrator

• College Diploma in Computer Technology

• Radar Technician, U.S. Army Intelligence Center and School

• MCSA: Microsoft Certified Systems Administrator

• Certified Tandberg Technician

• Certified AMX programmer 1

• OSHA 10 certification.

• Shipboard Installation Certification



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