MELISSA D. KNOX

**** ***** ***.

PRINCETON, MN **371

763-***-****

E-MAIL: ad1mpv@r.postjobfree.com

*TriVerity & The Loan Service Center

Account Service Representative

Subcontracted for nationwide Credit Unions to perform all soft collections, account maintenance, member services, 10-day letter preparation, payment processing, Payette arrangements & client needs including member concerns, address any and all day-to-day needs.

*Speedway – Northern Tier, LLC

General Manager

Day to day operations of Elk River, MN located store. Inventory maintenance & ordering, accounts management, A/P & A/R, employee management including hiring, training & disciplinary measures, customer service management, invoicing, monthly store promotions turnover, & corporate training techniques.

*Concrete Science

Accounting/Customer Specialist

Data entry, scheduling, customer service, sales and sales related meetings and customer appointments, photography & editing for website & Facebook management, invoicing, A/R, A/P, billing, credit card (multiple) reconciling, statement reconciling, sales team support in all areas, product knowledge training, customer information organization, & many other tasks as needed.

*EH Renner & Sons

Assistant Project Manager

Data entry, invoicing, scheduling & confirming appointments with drilling crews, estimate creation, and working with local cities to get well maintenance and new projects going. Phone & email communications daily. Worked with Gopher One on a regular basis to mark underlying lines and cables. Helped with ordering of construction material for all jobs.

*GBR Interpreting

Scheduling Coordinator

Data entry, invoicing, scheduling & confirming appointments with the courts, immigration & medical sites. Phone & email communications daily. Advertisement design, website maintenance, and all graphic design needs provided/proofed.

*Light of Day Studios

Owner/Photographer

Day to day operation, setting up sessions, advertising, editing & sales.

*WSI Manufacturing

Front Office Manager

1Invoicing & AP/AR

2Processed sales orders and billing

Proofed/designed all advertising & promotional materials

*Wells Fargo

PS1

1Answered incoming customer calls and questions

2Maintained and exceeded required level of performance

Handled customer account updates and changes, with a high level of privacy needed.

EDUCATION

Rosewood High School Goldsboro, NC

WCC, Majored in Computer Programming/Business Management

CCC, Majored in Psychology/Literature

CTU, Majoring in Human Services/Psychology

INTERESTS

Photography, computers, reading, cooking, softball, learning & living life with my children.

COMPUTER SKILLS

ACT, QuickBooks, Works, Word, Publisher, Outlook, PowerPoint, MAS90, EROES, Watson, Adobe Photoshop, Image Zone, UPS system, Portrait & Wedding, Pipedrive, MeridianLink, Symitar, TEAMS, Episys, & Portico.

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