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Customer Service Operations Associate

Location:
Chennai, Tamil Nadu, India
Posted:
December 01, 2023

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Resume:

Ashok .D

Mobile: 960******* Email: ad1mpq@r.postjobfree.com

Summary

I believe in achieving the pinnacle of success mainly due to my hard work, diligence coupled with high degree of honesty and an unparalleled level of confidence, which

I believe is the key towards every challenging avenue. I strongly believe that I can take up any endeavour and full fill them successfully.

Experience Profile

Accenture, Sholinganallur - Oct 2016 to June 2022

Business Operations Associate

Daily Check Bank Transactions and System Transactions.

Uploading the Bank Statements

Checking Payment received in Credit or Debit (POS) from the Scanned documents.

Generating daily reports and daily Paid amounts entered in Billing Software.

Regular tracking of unidentified payments.

Weekly Bank Open items shared to Client

Creating & Posting Journals in oracle.

Clearing Pending GL accounts and processing MEC activities.

Intelenet Global Services, Taramani - Aug 2009 to Sep 2016

Senior Customer Service Executive

Maintaining customer account details of Bank, which are requested by customer

Transfer of funds to internal or 3rd party accounts as requested of customers

Standing orders and Direct debits as requested of customers

Stop Cheque requests within the cutoff time to ensure there are not debited

RR Donnelley, R. A Puram - Oct 2004 to Jun 2009

Senior Quality Controller

Account opening based on the product

Account Enquiries

Account Closure and Maturity Payments

Internal transfer done from one product to another

Professional Management Consultancy Pvt. Limited, Mount Road - Jun 2002 to Oct 2004

Process Associate

Keying and checking finance documents before moving to QC.

Education

Master of Computer Applications (MCA)

University of Madras

Percentage – 68%

Bachelor of Commerce (B.Com)

The Quaide-milleth College (Men), Medavakkam

Percentage – 50%

Higher Secondary (H.Sc)

Prince Matriculation Hr. Sec. School, Madipakkam

Percentage – 74%

Personal Profile

Fathers Name : C. Damodaran

Nationality : Indian

Marital Status : Married

Permanent Address : Block 1, F3, Sri Sakthi Estate, Meenakshi Flats,

2nd Street, 1st Cross, Ganapathy Nagar,

Kovilambakkam, Chennai - 6000117.

Language Known : English, Tamil, Telugu

Declaration

I hereby declare that the details furnished above are true to the best of knowledge and belief.

Place: Chennai

Date : D. Ashok



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