Donna J. Gregory

* ********* ****

Wilbraham, MA 01095

ad1moy@r.postjobfree.com

413-***-****

EDUCATION

Master’s Degree in Public Administration,Westfield State University, Westfield, MA May 2015 Bachelor of Science in Business Management, Lesley University, Cambridge, MA June 1996 Associates Degree in Business Administration, Asnuntuck Community College, Enfield, CT June 1994 SKILLS AND QUALIFICATIONS

Office Administration/Customer Service

● Deliver exceptional customer service, organize and prioritize daily activities to meet necessary deadlines

● Prepare invoices, reports, memos, letters, and other documents, using Microsoft Office software

● Conference calling and ability to handle multi-line phone system

● Prepare agendas, meeting timelines, coordinate scheduling and travel arrangements

● Order supplies, initiate purchase orders, and maintain records management date systems Project Management/Quality Assurance

● Project management- understand communication skill sets required for successful project completion and outcomes

● Ability to coordinate projects and ensure staff accountability throughout

● Successfully perform process audits/surveillance of contractor’s processes to ensure customers and contractual requirements

● Identifying, understanding, proofing, measuring, and analyzing contractor production process capability to effectively promote continuous improvement Employee Relations and Training

● Motivate and train new staff on administrative and technical functions, to ensure effective utilization of office equipment and software to promote an effective work environment

● Design training plans and ensure compliance of training requirements

● Proven ability to maintain and protect confidential information EMPLOYMENT HISTORY

Certified Pharmacy Technician, Baystate Health, Springfield, MA February 2022 - Present HIM EMR Specialist, Baystate Health, Springfield, MA April 2019 – February 2022 Quality Assurance Specialist April 1984 - January 2016 United State Federal Government (DCMA), East Hartford, CT Personnel Specialist May 1984 – October 2005

United States Air Force Reserves, (Westover AFB) Chicopee, MA COMPUTER SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint) Adobe Photoshop, and Email