Technical Support System Operator
Resume:
RoBert BOLLERS
*** ******* ****** *******, ** 08075 # 609-***-****
**************@*****.***
PROFESSIONAL SUMMARY
Expert System Operator experienced in server monitoring,
troubleshooting and technical support. Installs updates, checks
permissions and verifies operational details. Detail-oriented and
systematic with organized approach and positive attitude.
SKILLS
* SAP software & technologies * File systems management
* System diagnosis * Automated Systems & Procedures
* New system installations * AS400, BRMS systems skills
Work History
AS/400, SAP System Operator, 08/2000 to Present
Conair Corporation — East Windsor, NJ
+ Process & ensure successful completion of all backups using SAP,
BRMS & Flash/Copy.
+ Record and report any & all AS/400, BRMS, or SAP system errors to
appropriate support management.
+ Create/Change/Delete, end user password & ID, and assist in system
connectivity to output devices.
+ Process & print all daily, weekly & monthly reports, as required by
development, or accounting team.
+ Use BRMS to backup/restore & monitor all tape media movements
on and off site.
+ Monitor all systems for errors and escalate any problems to
supervisor or appropriate department personnel.
+ Initiate communications with programmers, technical support, &
third-party vendors to proactively take steps to correct/fix, any
hardware or software problems in a timely manner.
AS/400 System Operator, 02/1999 to 07/2000
Robb Peck Mccooey Corp. — New York, NY
+ Oversee all aspects of the daily run schedule, also recognized &
forecasted operations problems & report them to supervisor.
+ Maintained and updated the operations procedures documentation.
«Responded to all critical system errors & escalated any system
problems to upper management.
+ Reported system failures to appropriate programmers/system
technical and department head.
+ Updated daily, weekly, monthly, & yearly file distribution list and
distribute reports.
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