Poonam Kanade

Network Support Engineer / Technical Support Engineer

Email: ad1mm7@r.postjobfree.com LinkedIn : https://www.linkedin.com/in/poonam-suresh-kanade-41622a103/ Phone: 475-***-****

PROFESSIONAL SUMMARY:

Results-driven Technical Support Engineer with a strong track record in streamlining network operations, enhancing network uptime, and leading network expansion.

Skilled in providing advanced technical support for desktops, laptops, and hardware devices while actively analyzing emerging technologies.

Proficient in developing functional and usability standards, anticipating and resolving issues, and reducing IT incidents.

Adept at customer service, desktop support, and inventory control, providing guidance and actively participating in projects.

Strong technical background with expertise in cloud computing, IT, and network engineering, along with proficiency in programming languages and cloud technologies.

Understand the specific needs of your organization, such as the number of users, applications, locations, and security requirements.

Decide on the integration of Palo Alto Firewalls and Cisco network switching into the network design.

I have extensive experience in configuring and managing Palo Alto Firewalls, establishing robust perimeter security for organizations to protect against external threats.

Proven proficiency with AWS and Azure, including familiarity with cloud networking services and the capacity to plan, implement,

and oversee network architecture in cloud settings.

TECHNICAL SKILLS:

Languages

C, HTML/CSS, Python, JavaScript

Cloud Technologies

AWS, Microsoft Azure, Google Cloud Platform

Databases/Tools

Source Control, Git, CI/CD, Docker, Linux, Jenkins, Terraform, Ngnix, AKS, No SQL, MYSQL, Amazon RDS, Dynamo DB

Networking

CCNA, Cisco Switching/Routing VPN, DNS, OSI, Troubleshooting, DHCP, Customer Support, Problem Solving

Education:

•Bachelor Of Engineering in Computer Engineering-2015, Bangalore, India

•Master of Science in Computer Science, University Of Bridgeport, Connecticut.

Leadership / Awards /Extracurricular:

•Certificate: AWS Certified Kubernetes Administrator

•Award: Awarded as a Member of Connecticut Delta Chapter of Upsilon Pi Epsilon Honor Society of Academic Computing and Disciplines/ACM.

•Rank 2: Secured Rank 2 in All India General Knowledge Quiz.

PROFESSIONAL EXPERIENCE:

SNAPBRILLIA Remote, USA May 2023-Aug 2023

Role: Solution Engineer Intern

Contributed to Product development by testing and reporting bugs as a manual quality assurance (QA)tester by

reducing the workload of Web2 and Web3 developers by 15 percent.

As a Solution Engineer Intern, contributed to product development by testing and reporting bugs, demonstrating excellent troubleshooting skills.

Coordinated and managed tasks for various teams, showcasing strong organizational and project management abilities.

Played a role in streamlining project coordination and improving overall efficiency.

Coordinated and managed tasks for the Data Science/Self-Sovereign Identity (SSI) team, the Web2 team, the DevOps team, and the Quality Assurance (QA) team on Click Up. Designed and implemented a bug-fix tracker using Google Sheets, streamlining progress monitoring of tasks across teams and enhancing overall project coordination and efficiency

Proficient in configuring Cisco routers and switches to establish LAN and WAN connectivity, optimizing network performance and reliability.

Implemented routing protocols like OSPF and BGP, configured VLANs, STP, and QoS to prioritize critical traffic, ensuring seamless and efficient network operations.

Extensive knowledge of Aruba Wireless and Clearpass, demonstrating expertise in setting up and managing wireless network systems.

Experienced in setting up and overseeing cloud networking services, including Direct Connect, Transit Gateway, AWS VPC, Virtual Private Gateways, Site-to-Site VPNs, and Route53, to guarantee a smooth cloud integration.

Skills: Project Management · Agile Methodologies · Leadership · Scrum · Microsoft Excel · Microsoft Office. Team Work

University Of Bridgeport Bridgeport, Connecticut Feb 2022- April 2023

Graduate Teaching Assistant, Cloud Computing CPSC571 and Python programming

•Assist and Led a Class of 80 plus Students in AWS Coursework. Build S3 buckets managed policies for S3 buckets and used S3 buckets to manage and store data in AWS.

•Amazon IAM service enabled to grant permissions and resources to users. Managed the role and permission of users with the help of AWS IAM. Worked on EC2, RDS Lambda, managed AWS resources, emphasizing expertise in cloud technologies.

Hewlett Packard Enterprise Bangalore, India April 2017- Dec 2021

IT Solution Engineer/ Technical Support

•Streamlined the process of troubleshooting and monitoring LAN/WAN activities, leading to an improvement in up-time

•of 27percent.Built out technical documentation for best practices around switching, routing, DNS, and IP addressing

•Led network expansion and operational improvements, increasing network efficiency and productivity by 11% year-over-year. This demonstrates the ability to plan and implement network changes and upgrades, aligning with the job description's requirement to assist in planning and coordinating testing changes, upgrades, and new products.

•Experienced in establishing VPN tunnels and robust security policies to safeguard network integrity, using strong encryption and access controls.

Adept in network automation with Infrastructure as Code languages like Terraform and orchestration tools like Ansible and Puppet, easing network management and assuring scalability.

•Implemented SD-WAN solutions, enabling dynamic path selection, load balancing, and secure connectivity for branch offices and remote workers, resulting in enhanced network performance and reliability.

•Developed and maintained detailed network documentation, ensuring regulatory compliance and facilitating troubleshooting.

Accenture Bangalore, India Dec 2015-March 2017 Solution Engineer/ Technical Support Engineer

•Implemented process improvement strategies that drove positively resulting changes leading to 100 percent IT incident remedy rate. Strong Microsoft oriented skillset-Windows 10/11,Active Directory,Office365

•Researched and fixed Hardware, Software Issues and peripherals to enhance overall efficiency by 20 percent. Provided cost- effective support solutions to staff and employees which reduced company spending by 15 Percent Annually.

•Proactively monitored the network with the use of tools and performed frequent performance optimizations, according to shifting business requirements and new threats.

•Successfully implemented MPLS for secure and high-performance WAN connectivity, improving data transmission efficiency.

PROJECTS:

Creating a Banking Bot with support for English and Spanish on the Amazon Lex V2 Console Jan 2023

•Worked on Amazon Lex V2 console to create a Banking Bot that involve handling Banking requests to find account balance, making bill payments and Transfer Funds.

ROBLOX Workshop Network security

•Build and program robots with this complete robotics engineering system. Using sensors, motors, a core controller, and hundreds of snap-together building pieces.

Wireless Sensor network’s by Global Logica Software Systems Network security, signals and systems

•Designed a system to remotely monitor and control Automobile pollution and Headlight intensity control.

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