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Customer Service Quality Assurance

Location:
Virginia Beach, VA
Posted:
December 01, 2023

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Resume:

Ronald R. GesfordReferences

Upon request

Ronald R. Gesford

**** ************ **.

Va Beach, Va 23456

Phone 757-***-****

Cell 757-***-****

Objective

To obtain a position in a well established company with growth opportunities.

Summary of Work experience qualifications

Work experience

Retired from the US Navy, with 20 years of progressive experience and responsibility with documented success in the areas of the supply department, financial management, accounting, purchasing, inventory control, retail, customer service, training, development, and quality assurance

Organized, highly motivated, detail –directed problem solver.

Goal oriented with strong leadership capabilities

Proven ability to work in unison with staff, piers, managers, directors and senior team members.

Nov 2007 to Present Bon Secours, De Paul Hospital Norfolk

Material Management Tech

· Responsible for the inventories and stocking of various supply locations throughout the facility. Perform Material Management computer system entries. Develop a list of Storeroom items that need to be reorder. Make sure that all supplies are neatly organized, labeled and within expiration date.

Nov 2000 to Nov 2007 Webco Hale & Associates, Inc. Norfolk

Warehousemen/ Driver

· Responsible for the receipt and proper stowage of all incoming stock. Pull orders for all US Naval ships and Veteran Canteens. Prepare all orders for shipment via FedEx and UPS. Make deliveries to all local US Naval Ships. Maintain quarterly inventory control. Keep records of all incoming and outgoing items noting discrepancies and quantities, pricing, unit of measure and cost of goods sold. Review daily all receiving and sales orders entered for accuracy, research errors and recommend and implement corrective actions.

Sep 99 to Oct 2000 Navy Exchange Service Command NOB

Accounts Payable

Serves as an Invoice Audit Clerk with responsibility for examining and processing direct delivery accounting documents for payments of vendor invoices for retail, services or expense items. Audits end of month accrual report for department assigned. Responsible for answering vendors correspondence.

Sep 98-June 99 C. Lloyd Johnson., Inc. Norfolk

Sales Order Associate/Ships Customer Service

Provide proper information for customer activities. Evaluate variables and determine correct pricing and contract to be quoted on emblematic and contract orders. Research problems, shipment discrepancies and product returns. Accept purchase orders from customer’s activities, enter and process into the ALF order System. Review for errors, new items, discontinued items, and drop shipments and take appropriate action. Process transactions through BOPICS to include issue shipment documents maintenance, confirmation, invoicing, receiving, distribution and cancellation procedures. Assist in taking and reconciling inventories of products stored in the Branch Distribution Center. Follow up on all outstanding and overdue purchase orders.

1979-1998 United States Navy

Commissary Store/Night Shift Supervisor

Responsible for ordering store stock, electronic transmission of request to regional warehouse, Quality Assurance inspections of material shipments, assuring stock is properly shelved, proper stowage of overflow, posting of retail prices changes, compiled night shipment reports and store security. Supervised 14 personnel. As a cash collection agent, collect, count and make daily deposits to bank of about $150.000.00 in commissary store sales. Consolidated daily cash receipts from registers and prepared bank deposit.

Recruiter February 1991 to May 1994

Education

1995 University of Maryland

Naval Training Center, Little Creek Base, Norfolk

Fundamentals of Total Quality Leadership

Naval Base Pensacola, Florida

Navy Recruiter Training

Naval Base Norfolk

ROM School (records keeping and computer system )

Proficient windows 98, Microsoft word and excel

Bonded with United States Navy

References

Upon request



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