Customer Service Unit Secretary
Resume:
Juanita Fazio
Objective
Methuen, MA *****
************@*****.***
To uphold the facilities and my own personal standards of providing the best customer service to families, patients, and staff .
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Northeast Independent Living Program - Lawrence, MA March 2019 to Present
Provide home care to person 10 hours a week . Housekeeping, food shopping, med management. Unit Secretary
Holy Family School - Methuen, MA
December 2012 to July 2019
Answered 100 calls a day between hospital departments. Assisted RN’s and MD’s with orders, appointment scheduling, many other tasks to coordinate the flow of the nursing unit . Unit Secretary
Parkland Medical Center - Derry, NH
September 2002 to February 2013
Answered 100 calls a day throughout the hospital departments. Transcribed written orders from MD ‘s . Assisted staff with the flow of the nursing unit . Education
High school diploma in Business
Sacred Heart - Lawrence, MA
September 1971 to June 1975
Skills
• Front desk
• Medical office experience
• Computer skills
• Communication skills
• Customer service
• Caregiving
• Medical Terminology
• HIPAA
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