Customer Service Representative
Resume:
TRACHITA RIDDICK
Norfolk, VA *****
ad1mk4@r.postjobfree.com
A highly experienced Customer Service Representative with ten years of experience in customer satisfaction. Adept at quickly answering customer telephone calls and committed to providing excellent customer service. Continuously offering assistance to customers, paying attention to special needs and wants. Updating customers account information to maintain accurate records. Exceeding daily production. Achieved and outperformed all departmental goals, including average hold time, calls per day, and average call waiting. Completed various Customer Service Training classes, one to name a few, "Do The Right Thing". I cultivated the relationships with customers by providing exemplary customer service.
Authorized to work in the US for any employer
Work Experience
Health Program Representative
ELEVANCE HEALTH - Norfolk, VA
January 2020 to Present
Working as a full time Customer Service Representative in a high volume call center. Updating account information to maintain customer records. Offering assistance to customers, paying attention to special needs and wants. Handling the customer calls in a courteous and business like fashion. Adhering to Company attendance, punctuality, and meal and rest break requirements. Maintaining the concentration and focus in order to meet performance goals. Attending regularly scheduled video conferences for team meetings and one on one coaching. Achieved and outperformed all departmental goals, including average hold time, calls per day, and average call waiting.
Coached, Mentored, and Trained up to five onboarding new hires at a time on customer service protocols. New hires learned script recitation, hard customer defined service standard such as things that can be counted through audit and soft customer defined service standard that must be collected by talking to customers.
Customer Service Representative
Sutherland Global Services - Chesapeake, VA
September 2012 to July 2019
Worked as a full time Customer Service Representative in a high volume call center for seven years. Exceeded daily production.
Providing accurate information and educating callers about client products and services that is offered. Handling the customer calls in a courteous and business like fashion. Adhering to Company attendance, punctuality, and meal and rest break requirements. Maintaining the concentration and focus in order to meet performance goals. Cultivated the relationships with our customers by providing exemplary customer service. Achieved and outperformed all departmental goals, including average hold time, calls per day, and average call waiting.
Coached, Mentored, and Trained up to five onboarding new hires five days a week that consisted six to eight weeks of training on customer service protocols. New hires learned script recitation, hard customer defined service standard such as, things that can be counted through audit and soft customer defined service standard that must be collected by talking to customers. Education
Associate of Applied Science in Health Science
Tidewater Community College Norfolk - Norfolk, VA
August 2003 to May 2007
Skills
• Proficient in Microsoft Word, Excel, Powerpoint, Access, Internet. Ability to Multi-task and Communicate clearly and effectively. Problem solving and customer Relations.
• Customer Relationship Management
• Multi-line Phone Systems
• EMR Systems
• Phlebotomy
• Relationship Management
• Conflict Management
• Insurance Verification
• Medical Scheduling
• Medical Office Experience
• Experience Administering Injections
• Patient Care
• Anatomy Knowledge
• Vital Signs
• Epic
• Medical Records
• Clerical Experience
• Triage
• HIPAA
• Employee Orientation
• Quality Assurance
• Phone Etiquette
• Venipuncture
Certifications and Licenses
Certified Medical Assistant
April 1994 to February 1996
Certified Medical Assistant
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