AMELIA R. MIGUELEZ

Security Guard/Customer Service Phone: 786-***-****. Cell

Email: ad1mjy@r.postjobfree.com

Bilingual, polished, professional customer service rep offering: Proven experience providing customer support in busy high-traffic environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.

Experience

Allied Universal Security Officer Supervisor

07/2020-05/2023 Security at Brickell City Center of Reach & Rise Condominiums

Allied Universal Security Officer

Rover at Datran I & II at Metro Dade land Station Area

Concierge at 3RD Condominium

Sea Port Destination Customer Service

2019– 03-2020

Meet and greet guests warmly, answering their questions in a respectful and pleasant manner as well as assisting and guiding debarkation and embarkation of guests. Work in different operational areas and rotate in positions, or locations, according to our operational demands. Follow all company policies, procedures and instructions, complete required training.

Admiral Security Service 2017 – 2019 Brickell Center Area /Ft Lauderdale

2017 – 2019Security Guard / Gate Guard

Patrolled building and manned post per security management

Managed and recorded pedestrian and vehicle traffic at access points

Made note of risks such as leaking pipes fire hazards damaged security doors etc. Worked with EMS fire or police department as required during emergencies

U S A and Associate Security 2016 – 2017 Security Guard Miami,Fl

Patrolled grounds and buildings of specified area

Regularly checked locks windows and equipment to ensure nothing has been tampered withGranted access to areas based on identification and kept logs of visitorsKept record and generated reports on property damage malfunctioning equipment and out-of-place occurrence

Mc Roberts Security & Associate Security Officer 2015 – 2016

Norwegian Cruise Line Answered alarms and investigated disturbances

Secure Parking and do Rounds every hour Office floors secure staff .Issues security badges and visitor passes to all guests. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.

Winn Dixie Market place Customer Service Associate

2011 – 2014

Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Coordinate daily store cash and accounting functions in accordance with company guidelines Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information discarded or returned merchandise .Address customer issues complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism

Certifications

Class D Security License OSHA Certification

Education

Archbishop Curley- Notre Dame Academy

High School Diploma 1979- 1982

UCE Universidad Central Del Este

San Pedro de Macoris, Dom Republic Architecture 1983-1986

New World Institute

Bussiness Comunication and Travel agent 1986-1987

Miami Dade County Acction Agency Self help Institute

Technical Course – Office Specialist 1 2017 – 2019

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