Summary

After completing my Master Degree in Business Administration, my last 15 years of experience in IT Project Manager involved successfully delivering multiple and critical business and infrastructure projects/programs includes, Data Center Migrations and AWS / Azure Implementation (including security, firewall and IAM configurations),, Network Design and Implementation (Firewall, Security, Reuters, and Access), PMO / PPM Clarity/Primavera/Asana for Portfolio Management Process and Reporting (Apple Inc and PG&E, Visa Inc. Meta Inc), Operations Management and Data Analytics enhancements (Visa Inc), IT Security Deployment as required by External Audits and ServiceNow deployment (Medallia Inc), PPM Asana Deployment, Data Warehouse, and software development areas (Meta Inc and Adobe Inc). My goal is to join an innovative Company that values my experience as a Change Agent”/Project and Program Manager in both Business and Infrastructure programs. I have a proven record of being an effective leader and communicator/motivator in integrating cross-functional and global teams to work productively and harmoniously. My strength is in engineering portfolio process streamlining. Very familiar with collaboration tools: Clarity, Planview, Primavera, Smartsheet, Google Suite, Sharepoint, Zoom, MS-Teams, Jira, Confluence, Asana, and MS-Project, MS-Office 365, and Slack.

Education, Certifications & Trainings

Education

●MBA, International Marketing, Notre Dame De Namur University, Belmont, California

●B.Sc. Life Science, Bogor, Indonesia

Certification and Training

●Safe 6.0 Scrum Master Training (October 2023 - in progress)

●Project Management Professional (PMP), San Jose, April, 2009 – May 2024 - PMP#1260612

●Scrum Master (CSM) Certification- Danube Technologies, Inc., San Francisco, 2009

●JIRA 7.3 Administration – cPrime Inc., January 31, 2017, Foster City, California

●PMI-ACP Certification - #1588031 (March 2013 - March 2016) In Progress for Reinstatement

●ITIL V3 Certification in IT Service Management, San Francisco, June, 2014 (00057855)

●AWS Solution Architect Associate Training (January 2023)

●Safe 4.6 Practitioner (SP) Training, Agile Alliance, San Mateo, February 2020

●Scrum for Product Owner (CSPO) Workshop – Agile Alliance, March, 2019, Redwood City, California

●SaFe 4.0 Training – cPrime, March 2/3, 2017, Foster City, California

Accomplishments

Project Manager

Freelance - Project Manager -RBK Consulting (Jan 2023 - present)

Project Manager

Arkaya Inc. for Intel, Santa Clara (Remote) - (June, 2022 - March.2023)

●Hands-on management of End-To-End SaaS enhancements delivery for the order to Invoice tool (Aria Systems).

●Produced all Project Management deliverables: Project Plan, Status Reporting, and /Risk/Decision tracking and resolutions.

●Integration with Vertex Tax/VAT Calculation API and Exchange Rate (SAP-Aria) enhancements with external vendors.

●The team includes vendors (Aria, Vertex), IT, Test Lead, Operations, Subject Matter Experts, Architects, Credit Management, Trade, and Tax groups.

Technical Program Manager

UST Global Inc., for Adobe Inc., San Jose, CA (Remote) (August 2021 – March 2022)

●Support and driven project related to Data Migration from on-prem Hadoop to Azure/Databricks cloud environment in each architecture components: IAM, Security, Architecture, Data Scientist, Network, Cloud Architect.

●Managed all the project backlog from Epic to Features, to Stories in Jira, and performed all the Agile ceremonies with about 15 team members (India and USA locations).

●Produced critical Reports for Management on Program progress weekly using Power BI reports, Jira, Confluence, MS Office suite, Sharepoint, Google Workplace.

Project Manager /Scrum Master

US Tech Solution Inc., for Facebook Inc., Menlo Park, CA (August, 2019 – January, 2020).

●Identified and Documented Business Workflow for existing and future HR applications (Recruiting, Compensation) to stakeholders.

●Agile Portfolio Tool Implementation: Asana Implementation, training, and data migration..

●Enhanced existing HR Application involving Salesforce - Workday integration from Requirements to Release phases

●Improved and established a new business support center by enhancing Salesforce functions for the new products to meet the agreed upon SLAs.

●Worked with Management to build and present adoption KPIs, success-criterias, and Engineering quarterly product backlog.

●Learned new tools Asana,, Salesforce Lighting, Workday

Project Manager /Scrum Master

Saama Technology, Campbell, San Jose, CA (August, 2019 – January, 2020)

As a Scrum Master within the Customer Care Delivery team, working directly with Customer as the scrum master for development of KPI Dashboards and reports for Clinical Trial Operations team using proprietary Comprehend Data Analytics product (hosted in Saama ‘s private AWS cloud).

●Managed all Sprint Ceremonies (Sprint Planning, backlog grooming, Sprint Stand-up, and Demo activities).

●Responsible for External Customer communications for Project status, kickoff, scope and requirement definitions.

●Productivity Tools: TargetProcess (similar to JIRA), Slack, Zoom Pro, Google Suite, SharePoint

Project Manager /Scrum Master

Sony Interactive Entertainment (SIE), San Mateo, CA (April, 2019 – August, 2019)

●As a Scrum Master in a SAFE framework within the Master Data Management I supported the Media teams (PlayStation Streaming TV and Video Reporting) located in different states and globally dispersed.

●Performed a scrum master role in facilitation of ceremonies (i.e. daily stand-ups, backlog grooming, sprint planning, retrospectives and scrum of a scrum), as well as participated in program increments (quarterly and monthly). This will include Developers, Architects, PMO Lead, and Product Managers/Owners.

●Technical platform; AWS – Snowflakes, SQL, ETL, Microstrategy, Informatica, Google Drive/Cloud

●Hand on experience using JIRA, Confluence, Salesforce Service Management, Slack, Office-365, MS Suites.

Program Manager

PG&E, San Ramon, CA (April, 2018 – January, 2019)

●Facilitated IT security review for each project requiring external access. (Field Area Network (FAN), WAN/LAN implementation for new facilities, and SAP Hana Upgrade)

●Organized cross-functional Operation Readiness Review as part of the IT Methodology Process for critical projects that includes IT Service Management, Change Management, Asset Management, Disaster Recovery, Cybersecurity, Testing, and Managed Services Organizations.

●Utilized PMO tools such as Clarity, Primavera, PPMc, Shibumi, Sharepoint, Remedy, SAP/Ariba, MS-Office 365, EDRS

●(Documentum), MS-Office suite.

Program Manager

TRACE3 Inc., Pleasanton, CA (May, 2017 – January, 2018)

●Participate in Team KPI building and tracking in Cloud Productivity measures (for GCP, Azure, DevOps, and AWS implementations projects ) and Resource Allocations using Netsuite database.

●Reviewed Vendor Statement of Work (SOW) and coordinated Customer Pre and Post Sales meetings.

●Participated in IAM, Security, Network, WAN/LAN, Monitoring, and Application Architecture design sessions with customers to implement AWS Disaster recovery, and migration efforts from on-prem IT services to the Cloud. (Technologies, Spunk, Cyberarc, Cloudwatch, cloudtrail, Transit VPCs, VPN, Cisco Cloud Center, AD, SSO integration, MFA)

Sr. IT Project Manager / Scrum Master

Medallia Inc., Palo Alto, CA (September, 2016 – May, 2017)

●Worked on Audio-Visual / Zoom Deployment in a new office location.

●Project completed: WAN/LAN/cabling redesign to increase bandwidth, Smartsheet-Jira, MS-Office365, Zoom, and Servicenow deployments.

●Spearheaded the IT Change Management Process, documentation, and IT team adaptation of the process.

●Facilitate IT Security project planning and infrastructure (based on Audit requirements- deployment of MFA, Okta integration, Identity and Access Management (IAM), Firewall whitelisting, Access Management).

Project Manager

Gilead Science Inc., Foster City, CA (January, 2016 – June, 2016)

●Lead Medical Affair and Commercial new applications enhancements effort (Salesforce/G360/Veeva, Japan HCP Data Services, Investigator Proposal Management) using standard IT PMO approach to project management.

●Worked with Business, IT, and Solution Vendors to produce and track project timeline, scope, and budget, % risk log.

●Leveraged the existing PPM Clarity, Oracle iProcurement, Quality Center (QC), and additional tools to provide necessary project management tracking and dash boarding.

Project Manager / Business Intelligence Group

Visa Inc., Foster City, CA (January, 2014 – December, 2015)

●Utilizing Clarity PPM tool to approve Project budget, project SDLS, resources, and milestones/schedule.

●Driven multiple projects in the Data Warehouse (Oracle OBIEE, Tableau, MicroStrategy, Hadoop).

●Responsible for Agile requirement backlog grooming with Business stakeholders using JIRA, Rally, and Clarity tools.

●Projects completed: Documentum, Tableau, LMS, Data Migration (Insourcing from 3rd party Vendor to internal infrastructure, Contact/Call Center enhancements, and Contract Management (Ariba), CRM (Salesforce).

●Responsibilities included financial (budget and forecasting), and scope and schedule management.

Salesforce, LMS, and VoIP Project Manager (February, 2013 – December2013)

JDS Uniphase Milpitas, CA – 02/2013 – 12/2013

●Driven global and corporate projects from inception to completion; (1) Telephony Project involving Global Call Center on Demand deployment (VoIP connectivity), (2) SaaS HRIS and LMS/Talent Management deployment (impact 5000 users) using SumTotal Solution), (3) Salesforce Implementation (130 Users), (4) Precision (Shipment Supply Chain product), (5) Account Reconciliation Management (ARM)/ Oracle deployment, (5) B2B to Trading Partner deployment (RFP process in system integrator selections)

●Main point of contact in managing the project budget, risk, quality, release schedule, and issues resolutions.

●Vendor Management - Made sure vendor support is provided and ompleting each milestone agreed in the SOW and

Project Manager / Scrum Master

PAYPAL Inc. Sunnyvale, CA (February, 2012 – February, /2013)

●Lead projects within Master Data Management to support the Mobile Product (PayPal Here). Chaired product backlog sessions with cross functional groups (BI, ETL, Architects, Developers, DBAs, QA, and Business System Analysts- tools: JIRA, Rally, Sharepoint. Clarity-PPM) for both quarterly and monthly product enhancements.

●Owned and responsible for the execution of the master project plan for Mobile Merchant Reporting product’s initiatives (Onboarding, Fulfillment, Conversions, and Transaction Volumes)

Sr. Project Manager

Apple, Inc. Cupertino, CA (March, 2000 – September, 2007)

●Worked with IT on structured cabling, WAN/LAN/WLAN for the 2 new Data Centers

●End-to-end managing multiple infrastructure projects (such as Oracle and SAP upgrade, IAM, Data Warehouse, Apple Retail applications, Security, Procurement, WAN/LAN upgrade, HR tool enhancements).

●Developed and conducted Global User and Portfolio Management Standard Training for 300 business and technology employees in 7 international offices (Sidney, Singapore, Ireland, Tokyo, Toronto, London, and Paris).

●Partnership with Vendor to complete 80 Application migration from 3rd party vendor to internal Data Center and Disaster Data Center location.

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