Customer Service Call Center
Resume:
Work History
Ladee
Rayven
Calloway
Contact
Address
Colonial Heights, VA 23834
Phone
**************@*****.***
Skills
Microsoft Office Suite
Customer Service
Call Center Operations
Administrative Experience
Customer communications
Clerical Experience/Data
Entry
Very Good
Organization, Research and
Data Collection
Excellent
Adaptability
Excellent
Ability to Work
Independently
Excellent
Detail-oriented professional with 3+ years of experience and a proven knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my skills to successfully fill a role at your company.
Deli Service Clerk
Publix, Colonial Heights, Virginia
Restocked supplies and prepared additional
ingredients during downtime for expected busy
periods.
Made food according to standard recipes with
requested changes for customer satisfaction.
Delivered exemplary customer service to guests,
even in peak business periods to promote retention. Greeted customers at counter to fulfill requests and answer questions.
Took special orders for event catering and party
trays, assisting customers by recommending
additional items, condiments, and garnishes.
2022-10 -
Current
Customer Service
Qurate/QVC, Chester, VA
Engaging and patient customer service professional that handled
50-80+ calls daily responding to inquiries of products being sold all while working from home
Be a strong and consistent problem-solver always
increasing customer retention in companies
Comprised, sorted and processed 50,000+ orders
working through company database
Added documents to file records and created new
records to support filing needs.
2021-01 -
2022-07
Picker & Learning Ambassador
Amazon Fulfillment Center, Chester, VA
Picked products for specific routes and estimated
weight, height and center of balance to calculate
precise placements
Kept detailed records of inventories using Amazon
2019-06 -
2020-12
Education
Detail oriented professional
Excellent
Conflict resolution
Excellent
Order processing/Order
Entry
Very Good
software, resulting in increased order accuracy
Reduced fulfillment errors by using scanners to
quickly pick items to proper bins
Created, collected and recorded data on
co-worker progress to determine next steps for co- worker success
Collaborated with fellow workers to monitor progress of
(picker/packers) and adjust instructional strategies to meet specific needs more efficiently
Trained employees on software to improve data
management, monitored use and suggested
improvements.
High School Diploma
Manchester High School - Chesterfield, VA
2017-09 -
2019-06
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