Donna Voth

**** ***** ****** *****, ********, MN 55316 ad1mhf@r.postjobfree.com

Objective

Computer proficient, results oriented medial insurance specialist and paralegal seeking busy work from home customer service position.

Skills & Abilities

Excellent typing and computer skills. Great communication and ability to work under pressure. Self-motivated while maintaining good time management and conflict resolution. Professional phone etiquette.

Experience

CIGNA

Patient Care Advocate

September 2021 – present

•Answering incoming calls, informing patients of their rights while helping with insurance claims and payments.

Thorough understanding of healthcare system.

Followed established policies, procedures, and training guidelines.

Ally Financial

February 2018 – 2021

Consistently got most inbound calls.

Followed established policies, procedures, and training guidelines.

Established payment arrangements with a sense of urgency and firm deadlines.

Positive Attitude while working with clients, team and company.

Collector, Ascension Point

February, 2015 – December 2017

Exceeded collection goal 30 out of 31 months, met compliance goal 31 out of 31 months.

Followed established policies, procedures, and training guidelines.

Established payment arrangements with a sense of urgency and firm deadlines.

Positive Attitude while working with clients, team and company.

Legal Secretary and Paralegal, Robert half Legal

January 2000 – February 2015

Worked in a variety of sectors including probate, estate and bankruptcy.

Worked to keep colleagues’ files organized.

Communicated effectively with clients and teams.

Excellent research and writing skills.

Ability to multitask.

Education

Capella University – Master’s Degree in HR

Metropolitan State University – B.A. Business

North Hennepin Community College – A.S Paralegal

References

Available by request.

Contact this candidate