SHAIQ

HUSSAIN

ad1mdf@r.postjobfree.com 918*********

** * * ******** ******** Lane,Rafi Ahmad Kidwai Road, Kolkata, WB 700016 PROFESSIONAL SUMMARY

Experienced Cluster Manager with over 9 years of experience in Retail Operation. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. SKILLS

Skill development

Customer service

Training and development

Supervision

Inventory management

Key performance indicators

WORK HISTORY

Cluster Manager Reliance Retail Ltd - Tatanagar, Jharkhand 05/2018 - Current Lead a team of store managers towards effective collaboration and attainment of goals

Setting sales targets with team for all stores.

Handling multiple stores at a time.

Monitoring store teams performance and provide right mentoring to achieve the targets and create high end customer experience

Solving operational challenges of team with practical solutions Creating high level of customer experience through excellent services at all stores. Promotes sales by demonstrating merchandise and products to customers. Prepares sales and customer relations reports by analysing and categorizing sales information;

Identifying and investigating customer complaints and service suggestions. Assist the Retail Head in planning and implementing strategies to attract customers

Maintains inventory of all stores by checking merchandise to determine inventory levels;

anticipating customer demand.

Track the progress of weekly, monthly, quarterly and annual objectives To be responsible for making sure that all store policies, procedures, and controls are followed.

Monitor retail operating costs, budgets and resources Store Manager Reliance Retail Ltd - Kolkata, WB 03/2013 - 04/2018 Created work schedules according to sales volume and number of employees. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Rotated merchandise and displays to feature new products and promotions. Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Trained and supervised all new associates in grocery, produce and administrative departments.

Reported to Cluster manager regarding all store and staff issues, financial goals and sales.

Store Manager Aditya Birla Retail Ltd - Delhi, Delhi 08/2011 - 02/2013 Handling a Super market having different categories, i.e., Staples, Processed food, Home & Personal care, General merchandise, Fruits and Vegetables. Maximizes store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost control

Maximizes sales and exceeds store budgets, achieved through effective and continuous space, stock and seasonal management, and highest possible levels of customer service

Stock management and stock loss control.

Ensure to make daily, weekly, monthly and annually store report and other reports and time and sent to respective person

To provide the highest level of customer service, dealing with complaints and motivating the team to encourage customer's loyalty. Assistant Store Manager Reliance Fresh - Jaipur, RJ 03/2010 - 01/2011 Worked as Assistant Store manager - Operations with Reliance Fresh Ltd. Handling a Super market having different categories, i.e., Staples, Processed food, Home & Personal care, General merchandise, Fruits and Vegetables Proficient in managing teams for running successful process operations & experience of implementing procedures, service standards for business excellence. Expertise in managing customer and the successful initiation, execution & delivery for arranging the stocks in various Stores and contribute to company's profit in monetary values.

Skills in conducting various training sessions for enhancing the performance and quality of service.

Strong communication & interpersonal skills with proven abilities in Customer Relationship Management & Team

EDUCATION

Rajasthan University - Jaipur 2008

B.com: Commerce

ADDITIONAL INFORMATION

PERSONAL DETAILS:

Languages Skills : English, Hindi, Urdu.

Marital Status : Married

Interests : Music, Movies, Reading.

Date of Birth : 26th Jan' 1982

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