IT Support
Resume:
Sylvia Whitley
Office Manager/Paralegal
Fontana, California, United States
******.**********@****************.***
EDUCATION
Communications
Arizona State University
Phoenix, Arizona, United States
Graduated on the Dean's List Honor Roll for 4.0 GPA
• Law and Legal Studies
CERTIFICATIONS
A+
Comptia A+ certification
Paralegal
Paralegal Studies certificated achieved at Chaffey College in California Security+
Comptia Cybersecurity course, in progress; expected completed date January 2024 HONORS & AWARDS
Dean's Honor Roll 4.0
4.0 GPA at graduation date for the School of Letters and Sciences at Arizona State University EXTRACURRICULARS
I am a part of many Tech communities that share latest news and provide seminars on best practices to be aware of. WORK EXPERIENCE
October 2014-January 2021
Technical Support & Office Manager/Paralegal
Harowitz Law Firm, PLLC
Phoenix, Arizona, United States
Technical Support
Responding promptly to users requests for technical assistance resolving software and hardware problems, escalating appropriate problems to upper management, demonstrating cognitive flexibility and making abstract connections Installing and managing security software on computers, troubleshooting problems with hardware and software Installing and maintaining and overseeing equipment, inspecting equipment to identify and resolve problems Creating and improving manuals, documentation, SOP’s, designing blogs and newsletters Administrative Support
Conceptualizing situations, creating and implementing new policies and procedures; designing and maintaining correspondence and reports
Synthesizing ideas, scheduling and leading productive meetings Screening and transferring heavy amounts of telephone calls, building strong client relationships, handling client complaints
Keeping track of accounts receivable, accounts payable, billing, and other bookkeeping tasks; setting deadlines and meeting them
• Promoted from Receptionist to Paralegal
• Promoted to Office Manager/Paralegal
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate