Customer Service Data Entry

SARAH GEISHECKER

**** ***** ****** ******* ****, IL 60014 630-***-**** **************@*******.*** SKILLS PROFILE

- Excellent time management, follow-up, and multi-tasking ability

- Administrative experience

- Accurate data entry skills, computer literate

- Understand new concepts easily, quick learner, reliable

- Skilled problem solver

- Precise attention to detail

- Solid listening and interpersonal skills

- Team player, train others on systems and procedures, perform team lead functions

- EDI processing

- Customer Service Certified

EMPLOYMENT HISTORY

Bucher Hydraulics, Inc., Elgin, IL 2016 - 2023

Customer Service Representative/Account Management

- Account management including extensive communication, monitoring, research, and follow-up

- Provide quality service to customers ensuring a positive customer experience

- Access online catalogues with product info and availability and update system pricing

- Enter and confirm orders including pricing, quantities, and shipping information

- Expedite, confirm lead times, and track orders

- Work with production and shipping to ensure orders are shipped in a timely manner

- Reach out to customers about past due invoices and work with them on payments

- Verify lead times with our European factories

- Research and prepare customer quotes

- Update customers on order status

- Work with shipping and receiving on product coming in and out of the building

- Train new employees as well as develop processes to facilitate better outcomes

- Administrative tasks required and completed daily Chicagoland Transportation Solutions, Carpentersville, IL 2016 Administrative Assistant and Receptionist

- Answered and managed customer calls

- Data entry and invoice generation

- Researched information and contacts

- General office duties with many special projects Ticketmaster/Tickets Now/Live Nation Entertainment, Crystal Lake, IL 2014-2016 Customer Service Representative

- Account management, ensuring customers were informed of all aspects of their accounts

- Answered and managed high volume of phone calls

- Researched and fixed customer and seller account issues, provided additional information and explained services

- Opened customer accounts by recording information, updated as necessary to keep current

- Checked to ensure appropriate changes were made to resolve customer problems

- Authority to issue credits to ensure customer satisfaction

- Generated invoices for sellers and customers

- Maintained personal account and credit information EDUCATION

- Graduate Medical Assistant/Healthcare Program, CSI, Elgin, IL

- Graduate of Dundee Crown High School, Carpentersville, IL TECHNICAL SKILLS AND CERTIFICATIONS

- Microsoft Office Products; Word, Excel, Access, Outlook, Teams, and PowerPoint, IBM Notes

- JD Edwards, Adobe, Bluebeam, internet and intranet, Google Apps, Google Chrome, SalesForce

- Use custom databases and other company programs, EIBO customer information

- Cisco Interactive Workspace, Kronos, and Fidelity NetBenefits, Paycor

- Yealink, Cisco Systems, FortiClient, and 3CX Webclient

- Customer portals

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