Customer Service Patient Relations

Roderick Gregg

**** ****** ***** ******,** ***** 803-***-**** ********.*******@*****.***

WORK EXPERIENCE

Conduent — Customer Service

Top Notch Barber Shop — Barber

Palmetto Health Richland Hospital — Patient Relations/Customer Service Time Warner Cable — Customer Service

EDUCATION

Benedict College — Bachelor of Science

03/2023 to Present, Columbia Sc

• Assist callers with inquiries concerning Medicaid coverage and plans associated with coverage.

• Update Address and Contact Information.

• Provided callers with questions concerning website registration, email address and referral information. 01/2021 to Present, Columbia, SC

• Greeted clients with needs concerning their own style of hairstyles.

• Always asked questions to assure assistance to the clients needs.

• Provided great quality customer service to each client and customers. 03/2011 to 09/2017, Columbia Sc

• Assisted and transported patients.

• Answered incoming calls for patient information.

• Operated call directory and switchboard.

• Performed work in relations to records,

les, invoices and reports.

05/2004 to 11/2010, Columbia SC

• Assisted callers with making payments on services.

• Provided callers with inquiries in which to downgrade, upgrade, or add additional services to plan.

• Troubleshoot equipment to prevent loss of services at callers request. 08/2000 to 12/2004

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