Accounts Payable Customer Service

Judith Sinclair-Gresham **************@*********.***

Lithonia, Georgia 30038 404-***-**** cell

Summary

Accounting Specialist with over 35 years of experience in Fortune 100/500 companies in the retail, broadcasting and banking industries. A diplomatic team player possessing integrity, organizational skills and strong results-orientation. Takes accountability, delivers on commitments, has a bias for action, and makes timely decisions. Demonstrated ability to reconcile customer accounts, resolve a wide variety of AP and payroll issues with a sense of urgency and high degree of accuracy. Motivated achiever with strong customer service skills. Proficiency in Microsoft Office Suite, SAP and PS.

Professional Experience

2009 – 2023 Warner Brothers Discovery Atlanta, Georgia

P2P Payment Processing Analyst

Responsible for daily Accounts Payable pay cycle processing, printing and distributing vendor checks and advices.

Process Pay cycle for Biweekly and Monthly on cycle payroll for TBS and Time Warner. Daily off cycle check and ACH file processing. Printing and distributing checks and ACH advices.

Transmit weekly ACH Concur files for American Express payments.

Enter, approve and release Ariba wire payments for all foreign and domestic vendors. Release daily drawdowns

Daily reconciliation of Accounts Payable ACH payments, wire payments, payroll checks and ach files

Scan check deposits to JPM Receivables Edge lockbox. Reconcile and manage file retention.

Approve and scan vendor invoices.

2000 – 2008 Sears Holding Corporation Tucker, Georgia

Accounting Specialist

Reconciled 10 payroll accounts in support of 500,000 employees in 1,600 locations for Sears and Kmart.

Managed payroll exception processing, working with banks to drive resolution. Has authority to exercise judgment in resolving without supervisory approval.

Processed automated clearing house files for direct deposits, exception pay, stop payments and wage garnishments.

Created SAP general ledger upload files for adjustments to 1600 store locations and payroll accounts for month-end closing. Processed biweekly uploads for payroll issue files.

Administered payroll deductions and set up overpayment cases.

Handled retailer and check cashing service inquiries and reimbursements. Prepared forgery affidavits and mail to vendors to document reason for non-payment.

Processed returned checks for reissue, reversal, unclaimed wages, W2 corrections and escheat processing

Activated, loaded and unloaded Comdata paycards.

Received scholarship award. 1 of 25 selected out of thousands of fellow Sears and Kmart associates who applied.

1989 - 2000 Bank of America Atlanta Georgia

Senior Support Specialist – Large Corporate Accounts

Responsible for the accurate reconciliation of 200 large key commercial accounts, successfully meeting customer specific requirements and departmental deadlines.

Effectively resolved sensitive customer issues for large corporate accounts such as the Coca Cola Company, Delta Airlines, and May Company. Received a GEM award in recognition of this effort to ensure customer retention.

Trained new associates on customer critical procedures, best practices and fraud detection methods.

Received DOS award for teamwork, initiative and outstanding customer service. Awarded Employee of the month 6 times, receiving cash award.

Education

Georgia Perimeter College, Decatur, GA – Business courses

Kaplan University – Accounting courses

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