Lucio Samora 214-***-****

My career has taken me out of town 75% of the time and now I’m retired and looking at supplementing my retirement income and time also looking at staying local to the Galveston - Houston area since I live in in Galveston County, TX. a reduction in salary is expected of my normal rate I received as a fulltime/contractor, my resume will indicate that I am qualified and why I am including this as a short version cover letter that I am not expecting more than what is the normal rate of the position as I mention my purpose for applying is strictly to supplement both my time & income and working local after many years traveling since I have more time at home than I’ve had in the past. I have worked in various countries including Europe, Middle East, Mexico, Honduras, Guadamala & through out the United States.

Summary:

Multiple years experience in switch testing and turn-up with wireline and wireless switches as Technical Support Engineer onsite switch and transmission cutover support on the SL100, DMS family (Wireline) and GSM/CDMA (Wireless) switches with trunk turn-up, integration and ATP.

12 years experience onsite Acceptance Tests, Network Integration including switch and transmission cutover support for private and public switches, wireline and wireless Switch Installation & Commissioning, including MSL-100 Commercial & Federal as Supervisor / In-Charge and or Team Leader including overseeing multiple projects during the installation & commissioning phase.

Assigned to the Network Integration Center (NIC) at Ericsson Plano, TX to support the Sprint CDMA/LTE market with sites scheduled for upgrades and integration.

6+ years experience in Field Operations Commissioning Technical Assistance Support. (Nortel SWTAC & Nortel Dasa Germany) supporting wireline DMS Switches, GSM MSC, and MSL-100.

Proficient in DMS family, SL-100, RSC’S, RLCM’S. Supernode, SNSE, XA-CORE platforms and VSE ATCA which consists of Passports for trunking 8600 router for VIOP.

15+ years of primary focus on CDMA/GSM wireless networks in various functions with a 6 month (2011) MSL-100 Switch Technician position with DOD US Army Camp Arifjan Kuwait.

5 years CDMA Customer Network Support (TAS)

3 years Onsite Switch Operations and Maintenance support CDMA, MSL100

5 years on site customer knowledge transfer with GSM MSC UMTS R4 MGW including VSE ATCA Platform

2 years experience as Verification Engineer new product features (FMA) for the SL-100 market.

2 years experience CDMA/LTE Field Support Integration, Svcs Software, and RNAM OP CSI System Verification at Sprint NDL on new patches and software release prior to market application.

Education/Training:

San Jacinto Jr. College, Pasadena, TX (Electronics no degree)

Certificate of Training, Telephone Switching Equipment – Sheppard Air Force Base

Nortel training record on TEDS (Nortel Training Database Inactive)

Security Clearance (Active)

Security + plus re-certification ongoing)

Fluent In Spanish.

Professional experience:

Kroger Dickinson,TX Novmenber 2021 – August 2022

Associate Cashier

Primarily customer checkouts and assisted customers with their Kroger App so they could get benefit from the saving with digital coupons clips & was the unofficial Spanish translater during my normal work day.

Mastec Network Solutions 12/07/2020 – 04/2021

Field Service Engineer Intergrator

Integration of existing Legacy and new technology for Wireless Companies (AT&T, TMobile,Verizon) by upgrading Software into existing technology LTE,4G,3G,2G and new 5G Technology. Site pre-preparation include downloading relevant site software, verify site checklist of materials, scope of work and all related site existing and final configuraitons, working closely with the Tower Crew and our remote support group to ensure existing technology is back to commercial status with all radios in service, alarms cleared, and call testing has been performed and validated, updated and documented for customer approvals. Record all missing or defective materials that will need replacement and tested. Confirm with customer that site is validated to leave the site.

Sumaria Inc. 12/02/2019 – 08/01/2020

Sl-100 Switch Technician USAFA Colorado Springs, CO

Programing,Directory numbers adds,moves, features and removals with daily switch maintenance clearing alarms, card replacements. Perform Switch and Call Pilot backups programing new users adds, deletions and password resets,troubleshooting issues with voice mail and Service Directory Numbers for Tree builds. Provide monthly metric reports per USAFA requirements to the leadership completed a 4 month line usage for upcoming VOIP Transition preparation. Daily coordination with the Outside Plant Technicians on work orders completions.

Ericsson Contractor Fusion Solutions and Adex Corp.

Jan 2014 – July 2015 and June 2016 - Dec. 2016

Engineer lll – Svcs Software, RNAM OP CSI System Verification

Provide support for the RAN projects in the Sprint NDL lab as driven by the Ericsson Sprint CU.

Supporting the generated Test Objective List (TOLs) with detailed test plan for projects.

Support FIT Markets when support was required.

Execution of the Test plan for the project and drive all issues through the delivery of a solution or resolution.

Support of Sprints NDL lab also includes weekly, monthly patching and maintenance, alarm clearing.

Open CSR’s with PLM when required, remain as the point of contact until resolution and closing of CSR. Handle customer requests to configure, integrate, or correct any issue found in the lab.

Work with PLM/Sprint to resolve issues within the lab or during the verification process.

Primary Domain 6K and 8K, NAS,EEGS Patching, CSP RRU3 Superpatch bundle. BSM 1806 to 1808. EBSC, BTS patches and patchbundle.

Actions performed via CLI, GUI's OSS, CACP, BSM and SMO applications for configurations, activations, initializations and upgrades as required.

Performed EBSC, BTS feature and regression testing.

Supported the Lenexa NDL Sprint lab move to the Overland Park Sprint Campus, with turnup RBS’s,CCMP8K and AEC (RNC) Shelfs, and supported the MTX move.

Ericsson Feb 2013 – Jul 2013

Field Engineer lll

LTE Network Integration Sprint

Assigned to the Network Integration Center (NIC) at Ericsson Plano, TX to support the Sprint CDMA/LTE market with sites scheduled for upgrades and integration.

Utilizing CIQ for all required site information such as IP’S, BTS site names, BSC and MTX DBA's AEM, AEC and other related information.

Performed prechecks prior to removing sites from service before performing CDMA 3G/4G remote integrations thru script uploading and execution of integration steps per site configuration (MOPS) reinitialize BTS/RBS back to in service status, performed post checks to verify voice and data and sectors enabled and fully blossom.

MTX OM’S verified, with alarms cleared for all newly integrated sites. Executed rollback procedures when applicable. Assisted team with troubleshooting onsite issues during the integration process

Ericsson Jul 2011 – Dec 2012

CDMA Core Verizon Wireless CNS Technical Support Engineer ll

To provide customers with technical support services related to the operations and maintenance of network elements and products.

Act as the primary interface between Ericsson region and BCAM responsible for network and product support issues. Provide technical support services related to the deployment (Build, Test and Integration) and installation of Ericsson products and solutions.

Perform problem definition/reproduction and work with other NTS, Global Product Support and Design groups to resolve product defects as appropriate.

Technical Support (80%) - Provides shift schedule technical support to both internal and external customers, partners and resellers by performing a combination of debugging, problem duplication and testing to analyze, identify and resolve highly complex technical issues.

Recommends problem resolution plans by developing trouble-shooting methodology, furnishing proper system configurations, and recommending appropriate tools for problem resolution with no impact to Customer networks. - Escalate cases to Manager as appropriate.

Quickly assesses problems and implements solution to minimize user impact.

Coordinates with various Ericsson matrix departments to resolve issues quickly.

Works closely with Methods, Engineering and other Support teams to ensure that identified issues are resolved with timeliness.

Provides 24 hour on-call technical support when assigned.

Mutual Telecom Services Dec 2010 – Jun 2011

Nortel SL100 Switch Technician

Assigned to Camp Arifjan 228th Signal Company Kuwait US ARMY as MSL-100 Switch Technician performing daily switch operations, including Call Pilot Mail System.

Responsible for major portion of communications needs in the Middle East Theater, to include POTS, ISDN, VoIP, T1/E1 as well as DSN (Defense Switching Network) worldwide capabilities for all branches of the military.

Served as the interim site lead Feb 5th April 15th 2011 performing daily, weekly and monthly reports to the organizations as required.

Provide 24/7 technician schedules, attended weekly commander & supervisor staff meetings.

Worked with Outside Plant to locate and provide working pairs for new installs, added features using Servord, provisioned new voicemail users in CallPilot, ensure tickets were process in a timely manner using TMS Remedy Application, ensure switch performance remained alarm free, performed backups on Telephone Management System (TMS), SL100 Switch, Call Pilot. Coordinate with DISA and Tech Control for all trunks Additions/removals.

Ericsson 2010

Technical Writer lll

GSMI (GSM Methods Introduction)

Team member responsible for writing IMOPS upon request from customer, primarily at&t mobility.

A request comes in from the customer asking for a written procedure to remove, add or reconfigure elements of their MSC Switching Network from there we work with Network Engineering, Database Engineering, Network Integrations and Technical Assistance Support (TAS) members in reviewing the draft copy and make any necessary changes and/or recommended by the team or if lab verification steps are needed.lab time is then reserve for verifying and completion of the IMOP prior to executing at customer’s site. (IMOP) Introduction Method of Procedure.

Nortel Networks Jun 2002 – Sep 2009

Assisted Operate Sr. Specialist

Assisted Operate Service providing comprehensive knowledge transfer sessions with site Custoner personnel, provide product and process expertise assisting the customer with daily operations on the network and to supplement the customer’s operational capabilities.

To help the customer assume operations of the GSM R4 UMTS, Media Gateway (Nortel AN & Passport 15k) VSE ATCA Platform whiles their staff ramps up. Project responsibility as onsite Nortel AO Knowledge Transfer SME to provide support in all areas of customer’s wireless network daily operations as needed, from assisting with bringing in-service BSC / RNC’S & Cell Site rehomes, BSC’s trunks and cic testing, trunk adds and turnups, CCS7 datafil, OAU alarm identification (NetGaurdian), resolved or escalate to next level. Media Gateway trunk provisioning, deletions, patching and outage recovery of Media Gateways VSPE card or VSE blade replacement.

Tasks covered during knowledge transfer customer sessions included MTX trunk adds provisioning and related datafil, MGW trunk provisioning, script loading via cli, or Call Server via DMPPRO, software verification and patching, System backups for SDM/CBM, USP, Sun Station ABS, VSE ATCA platform with blade description and overall hardware architecture including ERS8600 Router.

Assist NI on occasions with ATP testing and signoffs prior to assuming AO duties, utilizing project CIQ’S used during Installation & Commissioning, Network Integration, In-service or upgrades changes and configurations.

Submit weekly job status, participate in all project related conference calls.

Nortel Dasa Germany Dec 1999 – Dec 2001

Installation and Commissioning Support Specialist

Provided field operations with installation and commissioning technical support in Germany for multiple customers, GSM, GSP, DMS-100 loads, including Network Integration support.

Coordinated scheduling and staffing for the Supernode & SNSE conversion to XA-CORE rollout total of 46 sites. (MSC, HLR)

Planned XA-Core Viag Interkom Germany rollout and determined tools, costs and purchasing requirements to ensure on-time completion.

Provided XA-Core certification training to team members thru lab and on site XA-Core upgrades.

Reduced costs by conducting remote testing that optimized commissioning procedures and resource allocation where appropriate. Assisted customer remotely in troubleshooting alarms isolation & card replacement.

Provided hands on support for Nortel Dasa Captive Office during introduction of product or release.

Nortel Networks – Richardson, TX 1996 – 1999

Sr. Technical Assistance Center Engineer (SWTAC)

Provide technical services and support in all aspects of network deployment activities including all commissioning method procedures primarily focused on Nortel’s DMS Wireline Family Products which included DMS100/200/250/300 & 500 and all MSL-100's sites Commercial and Federal.

Resolved non-design technical problems on-site to prevent delays resulting from escalation.

Provided 2nd tier technical engineering, and quality support to Field Operations, identification and resolution of issues. Delivered 24 hr on-call technical support when assigned.

Provided on-line technical support during upgrades (Brisc, Enet retro, 64k to 128k Enet upgrades, XPM+

Avoided back-outs by closely following procedures and managing resource allocation.

Nortel Networks – Richardson, TX 1993 – 1995

Engineer, MSL-100 Verification Office

Verification of new products and features.

Create test plans and test cases from design documents to ensure feature validation to be delivered to the MSL-100 market commercial and Federal via the FMA (First Market Application) process through lab and field introduction during the NPI (New Product Introduction) cycle.

Perform manual regression testing utilizing SERVORD and Data tuples to set up and test features.

Document and report product deficiencies

Maintain knowledge of DSN (Autovon) functionality.

Nortel Networks – Richardson, TX 1986-1992

Sr Technical Support Specialist

Installation & Commissioning Nortel DMS Family switches, System Tests Acceptance on Initials or expansions as the incharge and or Supervisor at times overseeing multiple projects in separate locations.

Nortel SL-100 Onsite Transmission & cutover support Federal and Commercial.

US Air force

Telephone inside Plant Honorably Discharged (Held Security Clearance)

Sheppard AFB, Wichita Falls, TX (Tech School) Telephone Switching Central Office Inside Plant

Wiesbaden Air Base, Germany (1836 Electronic Installation Comm. Squadron)

McClellan Air Base, Sacramento, CA 1833/1849th Electronic Installation Comm. Squadron

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