Customer Service Representative

Blair Vick

Employment History

Customer Service Representative

Maximus (Florida Kids Care, Unemployment, Medicaid Enrollment) August 2020 - May 2022

Inbound/outbound customer service

Enrolled recipients into healthcare plans

Redirected members to correct departments

Assisted customers with Unemployment

Filed and processed claims for unemployment

Documentation/Data entry

Insurance verifications

Customer Service Representative

BCBS August 2013 - April 2020

Outbound calls to existing and prospects clients for Blue Cross and Blue Shield about Medicare

Supplements

Scheduling appointments

Medical Assistant

Glenwood Avenue Foot and Ankle November 2009 - May 2017

Vitals and patient history

Performed x-rays, sterilized surgical instruments and treatment rooms

Patience education

Greeted patients, scheduled appointments, patient referrals

Checked patients in and out

Education

Wake Technical Community College

Associate in Medical Office Administration

ECPI University

Associate in Medical Assistant

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