L A I T H R A S H E E D

913-***-****

ad1ma0@r.postjobfree.com

**** ********* **,

Shawnee, Kansas 66218

PROFESSIONAL SUMMARY

Passionate Individual with 21+ years of experience, seeking to increase working knowledge and attain a stable and motivating career. In addition, being able to utilize my experience accurately and professionally. SKILLS

Healthcare system navigation Interpretation

Case management Interpersonal communication

Arabic fluency English fluency

EXPERIENCE

Patient Service Representative, The University of Kansas Health System, Feb 2022 Current, Kansas City, KS

Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests. Preauthorization of clinic specific visits as needed. Collecting copays and self-pay balances.

Point of service paperwork, acquire signatures and scan to chart. Provide activation and support for the MyChart EMR System. Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.

Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission.

Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed. Facilitates physician to physician consultation services to community referring clinicians and non-health system clinicians.

Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties.

Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management.

Will provide phone, text and web-based support for Marketing SEM campaigns, event LR

registration, Partners in Care members as directed by management. Responsible for daily maintenance of workspace and following environmental health cleaning guidelines.

Responsible for following Personal Protective Equipment (PPE) guidelines.Responsible for check in/out and phone reception as needed. Responsible for other duties or projects as assigned by management

Transportation Specialist, Z-Trip, Feb 2017 Sep 2021, Kansas City, KS I work as a self employed driver. I enjoy meeting new people all the time and driving them all over the Kansas City Metro area. In addition, I have private clients that contact me for appointments.

General Clerk, Department Of Homeland Security, Jan 2016 Feb 2017, Overland Park, KS

Sort Files

Identify files for repair

Assemble physical files

Interfiles and fastens documents into files

Retrieve files

Generate manifests

Prepare files for shipping

Generate screen prints and barcodes

Perform searches and queries

Scans file barcodes

Verify data and updates data

Scans and adjust documents

Photocopy documents

Deliver files to identified destination

Update systems from barcode scanning or keying

Reviews file for final action steps and secures loose documents Place files on shelves

Prepare materials for destruction

Knowledgeable of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance

LIEAP - Human Services Specialist, DCF (Department for Children and Families), Dec 2012

Jun 2015, Kansas City, KS

Participates in the processing of applications for the Low-Income Energy Assistance Program (LIEAP)

Handles high volume incoming phone calls to the processing center Registers applications promptly and requests additional information from customers as necessary and in writing, allowing sufficient time for customer to respond Accesses various internal and external computer systems for the purpose of verifying income and enters data into the LIEAP computer system Determines eligibility for the LIEAP program within established time lines based upon federal and state policies and regulations as identified in the Kansas Economic Employment Support Manual

Maintains an accurate record of case actions in the customer's case file Responds to customer inquiries regarding the LIEAP program Interpreter (Arabic), JVS (Jewish Vocational Services), Mar 2008 Oct 2011, Kansas City, KS

Acting as Interpreter between a wide range of people with diverse voices, accents, speaking tempos and personalities

Providing parties with clear and exact translations of written materials, and interpretations of verbal communication

Providing interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication

Rendering sight translations of documents and other written materials Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language

Interpreting with no additions or omissions

Informing relevant parties of factors that may hinder your performance Completion of daily activity logs and other documentation Complying with applicable ethics and standards

Human Resources Officer/ Arabic Interpreter/ Arabic instructor /Water Tanker, United Nations (UNICEF-Baghdad), Jan 2000 Dec 2006, Baghdad Iraq While employed with UNICEF, I held different titles and positions. Some of the positions I held include: Arabic Instructor in The Education Department and Interpreter. In 2003, I was assigned to interpret for the US Army so that they can communicate to the Iraqi people.

EDUCATION

Bachelor of Arts

The University of Baghdad Baghdad, Iraq

LANGUAGES

Arabic, Native

English, Bilingual

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