Customer Service Representative

Kelly Holloway

Metter, GA ***** 912-***-**** ************@*****.***

DEDICATION SUMMARY

Good day! I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I enjoy helping people! I'm motivated to maintain customer satisfaction and contribute to the company success.

SKILLS

Shipping procedures understanding

Shipping procedures understanding

Account management

Money handling abilities

Great at Computer software, word document, Excel, and PowerPoint

Excellent at communication,

Order fulfillment

International sales support

Professional telephone demeanor

WORK HISTORY

DELIVERY DRIVER 08/2020 to CURRENT

DDI Spark Driver / Walmart Statesboro, GA

●Completed rush deliveries on tight timetables to satisfy customer needs.

●Followed corporate procedures to maintain company and customer data confidentiality.

●Delivered packages to customer doorsteps and business offices.

WORK FROM HOME AGENT 08/2022 to 01/2023

Williams-Sonoma Vidalia, GA

●Interacting with customers and taking care of any questions or concerns

●Improved operations through consistent hard work and dedication.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Maintained up-to-date knowledge of product and service changes.

●Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

●Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

WORK FROM HOME AGENT 06/2018 to 12/2022

Telperformance USA /American Eagle Outfitters Augusta, GA

●Collaborated with staff members to enhance customer service experience and effective client satisfaction rates.

●Met customer call guidelines for service levels, handle time and productivity.

●Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

●Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

●Promoted available products and services to customers during service, account management, and order calls.

OFFICE COORDINATOR 03/2016 to 08/2017

Packers Sanitation Services Inc. Stillmore, GA

●Organized employee work schedules

●Entered quality-control systems based on data collected from productivity reports

●Rained and advised new hires on the expectations and daily operations of their new positions

●Assisted supervising managers with onboarding and recruitment

●Audit Program

●project status meetings, weekly reports, identifying risks, and tracking

●Id inventory check from those results did data entry work with doing adjustments and budgeting

●Maintained office supplies inventory by checking stock and ordering new supplies.

●Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

●Interacted with customers by phone, email, or in-person to provide information.

●Oversaw accurate and efficient database management and digital file storage to support operational and record-keeping requirements.

●Efficiently supervised filing, sorting and handling incoming and outgoing mail.

●Increased team productivity by reorganizing office supplies and protocols.

●Unloaded packages with care and placed in the proper staging area.

●Loaded packages onto pallets and into staging areas as directed.

●Monitored weights and dimensions of boxes and pallets for compliance with standards.

●Adhered to company safety protocols and complied with OSHA standards.

●Managed warehouse operations and verified proper shipment procedures.

●Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.

EDUCATION

Associate of Business Administration Healthcare Business Administration EXPECTED IN 05/2026

Administrative Medical Assistant Online

High school diploma Childcare Development 05/2014

Metter High School, Metter, GA

LANGUAGES

English

Full Professional

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