Edmund G. Ager

*** **** *** ****

Radcliff, Kentucky 40160

Telephone: 502-***-****

Email: ad1m7y@r.postjobfree.com

https://www.linkedin.com/in/edmundager

OVERVIEW

Passionate IT Specialist with 10+ years of experience, seeking to increase experience via distinguished levels of customer excellence and technological expertise. Skilled in continuous improvement, agility, and business improvement all intertwined to create a strong candidate for hire.

EDUCATION

Master of Business Administration, Sullivan University, Louisville, Kentucky

Major: Information Technology; Graduation December 2021

Bachelor of Science, Sullivan University, Louisville, Kentucky

Major: Interdisciplinary IT management (Current GPA: 3.5); Graduated December 2019

Associates in Science, Sullivan University, Louisville, Kentucky

Major: Computer Science; Graduated December 2011

CERTIFICATIONS

Wireless and LAN Networking

CAOHC (Council for Accreditation in Occupational), Certification #: 471811

CompTIA A+ Mobile Computing

Certified Ethical Hacker Service Assistant

Security+ Certification

PROFESSIONAL EXPERIENCE

Logistics/Operations Manager

BehaVR Incorporated (Jan 2021-Present) Mon-Sat Sun On-Call (86 hours a week)

Product Support and Operations Manager: Nashville/Elizabethtown, Kentucky

C+ Edification and Development for XR software

Engineer with ADB Bridge Experience in VR Hardware

Solo-Operation with 500+ Unit Logistical Command

Active Directory Administrator with 100+ Users

Customer Service Professional with Direct Communication with 50+ Clients (Tutorial, Demonstration Competency)

SureMDM Enterprise Mobile Device Management Administrator

Mac OS/ Microsoft Windows Visual Basic Command Prompt Implementation\

Oral Communication to Potential Clients using Detailed, and Concise Verbiage

Tradogram Inventory Management System Analyst

Customer Service Cloud-based Ticketing System: Salesforce, Jira, HubSpot License Owner

VoIP Administrator

FACTORY SERVICE TECHNOLOGY SUPPORT Lead (May 2017- Present) Mon-Fri 40 hours a week

GE Appliances/Haier Corp.-4000 Buechel Bank Road Louisville, KY 42818

End-User Tier Lead tasked to resolve IT incidents using personal expertise, minimizing the impact and cost of IT changes/problems to the company for field maintenance technicians across United States.

Windows 7/10 migration support via Dell Latitude, Apple: iPhone 6/X, MacBook, iPad

Remote Technician via Cisco AnyConnect Mobility Client VPN/ DameWare Mini-Remote

Service Now Administrative Privileges up to and including Active Directory access

Troubleshooting Verizon Network drivers/ BIOS updates

Conveys concise instruction to implement command prompt scripts and auto-reporting

Internet and Electronic Communication usage for critical thinking resolutions

Firewall operations include: Symantec, Bitlocker, Norton Anti-Virus, Single Sign-On, Dual (Two-Factor) Authentication initiated via Task Scheduler Group Policy, SAP Afaria Administrator

TCP/IP Troubleshooting through Command Prompt, System Registry Editor

SUBSCRIBER SUPPORT REPRESENTATIVE (January 2012 to May 2017) Mon-Fri 40 hours a week

Asurion, LLC-648 Grassmere Park Suite, Nashville, TN, 37211 *worked remotely*

Data Entry and subscriber support fortune 500 Company with online banking and cybersecurity firewall support

Uses proficient troubleshooting and problem-solving skills along with organizational prowess to meet companies’ daily needs and meet the mission

Conveys courtesy and strong interpersonal skills with client

Extremely proactive when operating standard operating procedures for daily tasks

Constantly working efficiently in fast paced work environment that constantly requires adjustment to new structures, processes, regulations and cultures

Clearly conveys and receives information and ideas, through a variety of media to individuals or groups to engage audience

Compares data from different sources to draw conclusions and uses effective approaches to analyze problems and develop appropriate solutions

NUTRITION CARE TECH/ AUDIOLOGIST TECH (68Whiskey MOS)(January 2005 to August 2012) Mon-Fri 80 hours a week

Ireland Army Community Hospital-289 Ireland Avenue, Fort Knox, 40121

Developed and implemented nutrition plans based on prospects dietary needs

Conducted meetings with other healthcare providers regarding dietary modifications along with any current regulations

Scheduled dietetic classes along with individual appointments to discuss nutrition guidelines to conduct a healthy lifestyle and avoid illness and diseases

Guided soldiers into nine-week fitness program by regulating weight control exercises and information

Certified Technician in utilization: Health Insurance Portability Accountability Act (HIPPA) standards

Evaluated any type of disorder equipment and Defense Occupational Environmental Health Readiness (DOEHRS) System along with Benson Medical Instruments software

Constantly referred to Environmental and Public Health Regulation with detailed infection control

Performed administrative duties to include procurement of necessary forms, notifications and referrals

Standard Operation Procedures (SOP) of audiologists lead Author.

Active Directory Administration via IMD

Supervise Reception of Basic Trainees in Preventive Medicine (Copple Reception)

COMPUTER TECHNICIAN (December 2003 to January 2005) Mon-Sun 80 hours a week

ClientLogic-18801 US Highway 84, Andalusia, AL 36421

Performed technical support on various DELL equipment throughout workdays

Performed wireless networking support, LAN and zero-configurations for customers that needed assistance

Installed hardware and software systems and maintained and repaired equipment

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