Operations Manager Customer Service
Resume:
Edmund G. Ager
Radcliff, Kentucky 40160
Telephone: 502-***-****
Email: ********@*****.***
https://www.linkedin.com/in/edmundager
OVERVIEW
Passionate IT Specialist with 10+ years of experience, seeking to increase experience via distinguished levels of customer excellence and technological expertise. Skilled in continuous improvement, agility, and business improvement all intertwined to create a strong candidate for hire.
EDUCATION
Master of Business Administration, Sullivan University, Louisville, Kentucky
Major: Information Technology; Graduation December 2021
Bachelor of Science, Sullivan University, Louisville, Kentucky
Major: Interdisciplinary IT management (Current GPA: 3.5); Graduated December 2019
Associates in Science, Sullivan University, Louisville, Kentucky
Major: Computer Science; Graduated December 2011
CERTIFICATIONS
Wireless and LAN Networking
CAOHC (Council for Accreditation in Occupational), Certification #: 471811
CompTIA A+ Mobile Computing
Certified Ethical Hacker Service Assistant
Security+ Certification
PROFESSIONAL EXPERIENCE
Logistics/Operations Manager
BehaVR Incorporated (Jan 2021-Present) Mon-Sat Sun On-Call (86 hours a week)
Product Support and Operations Manager: Nashville/Elizabethtown, Kentucky
C+ Edification and Development for XR software
Engineer with ADB Bridge Experience in VR Hardware
Solo-Operation with 500+ Unit Logistical Command
Active Directory Administrator with 100+ Users
Customer Service Professional with Direct Communication with 50+ Clients (Tutorial, Demonstration Competency)
SureMDM Enterprise Mobile Device Management Administrator
Mac OS/ Microsoft Windows Visual Basic Command Prompt Implementation\
Oral Communication to Potential Clients using Detailed, and Concise Verbiage
Tradogram Inventory Management System Analyst
Customer Service Cloud-based Ticketing System: Salesforce, Jira, HubSpot License Owner
VoIP Administrator
FACTORY SERVICE TECHNOLOGY SUPPORT Lead (May 2017- Present) Mon-Fri 40 hours a week
GE Appliances/Haier Corp.-4000 Buechel Bank Road Louisville, KY 42818
End-User Tier Lead tasked to resolve IT incidents using personal expertise, minimizing the impact and cost of IT changes/problems to the company for field maintenance technicians across United States.
Windows 7/10 migration support via Dell Latitude, Apple: iPhone 6/X, MacBook, iPad
Remote Technician via Cisco AnyConnect Mobility Client VPN/ DameWare Mini-Remote
Service Now Administrative Privileges up to and including Active Directory access
Troubleshooting Verizon Network drivers/ BIOS updates
Conveys concise instruction to implement command prompt scripts and auto-reporting
Internet and Electronic Communication usage for critical thinking resolutions
Firewall operations include: Symantec, Bitlocker, Norton Anti-Virus, Single Sign-On, Dual (Two-Factor) Authentication initiated via Task Scheduler Group Policy, SAP Afaria Administrator
TCP/IP Troubleshooting through Command Prompt, System Registry Editor
SUBSCRIBER SUPPORT REPRESENTATIVE (January 2012 to May 2017) Mon-Fri 40 hours a week
Asurion, LLC-648 Grassmere Park Suite, Nashville, TN, 37211 *worked remotely*
Data Entry and subscriber support fortune 500 Company with online banking and cybersecurity firewall support
Uses proficient troubleshooting and problem-solving skills along with organizational prowess to meet companies’ daily needs and meet the mission
Conveys courtesy and strong interpersonal skills with client
Extremely proactive when operating standard operating procedures for daily tasks
Constantly working efficiently in fast paced work environment that constantly requires adjustment to new structures, processes, regulations and cultures
Clearly conveys and receives information and ideas, through a variety of media to individuals or groups to engage audience
Compares data from different sources to draw conclusions and uses effective approaches to analyze problems and develop appropriate solutions
NUTRITION CARE TECH/ AUDIOLOGIST TECH (68Whiskey MOS)(January 2005 to August 2012) Mon-Fri 80 hours a week
Ireland Army Community Hospital-289 Ireland Avenue, Fort Knox, 40121
Developed and implemented nutrition plans based on prospects dietary needs
Conducted meetings with other healthcare providers regarding dietary modifications along with any current regulations
Scheduled dietetic classes along with individual appointments to discuss nutrition guidelines to conduct a healthy lifestyle and avoid illness and diseases
Guided soldiers into nine-week fitness program by regulating weight control exercises and information
Certified Technician in utilization: Health Insurance Portability Accountability Act (HIPPA) standards
Evaluated any type of disorder equipment and Defense Occupational Environmental Health Readiness (DOEHRS) System along with Benson Medical Instruments software
Constantly referred to Environmental and Public Health Regulation with detailed infection control
Performed administrative duties to include procurement of necessary forms, notifications and referrals
Standard Operation Procedures (SOP) of audiologists lead Author.
Active Directory Administration via IMD
Supervise Reception of Basic Trainees in Preventive Medicine (Copple Reception)
COMPUTER TECHNICIAN (December 2003 to January 2005) Mon-Sun 80 hours a week
ClientLogic-18801 US Highway 84, Andalusia, AL 36421
Performed technical support on various DELL equipment throughout workdays
Performed wireless networking support, LAN and zero-configurations for customers that needed assistance
Installed hardware and software systems and maintained and repaired equipment
Contact this candidate