Customer Service Data Entry

Masouda Sarwari

Surrey, BC (T) 639-***-**** (E) ad1m79@r.postjobfree.com

Profile

A results-oriented and collaborative professional with a proven track of providing excellent customer service. Committed to problem-solving in challenging environments, demonstrating passion and focus in all tasks to drive positive outcomes. Eager to learn and adapt to new experiences, consistently maintaining a positive and proactive attitude.

Skills

●Strong administrative skills

●Proficient in Word, PowerPoint, and Excel

●Excellent organisational skills

●Exceptional communication and customer service skills

Languages

●Fluent in: Persian, Dari, Pashto, and English

Experience

Cashier Mission Thrift Store, Langley August 2023 – September 2023

●Proceeded with cash and card transactions.

●Answered customers' emails and phone calls.

●Maintained cleanliness in store and around the working area.

●A fast-paced working environment with lots of multitasking and customer service.

Coordinator Salaam Telecommunications, Afghanistan July 2015 – May 2022

●Assisted customers with activating their sim cards.

●Created files for data entry, maintained databases for customer sales and documented them.

●Met daily and monthly sale expectations documents and created reports for the managers department to view.

Receptionist Canadian Program Support Unite, Afghanistan June 2009 – August 2015

●Managed the front desk, greeted customers, answered their questions, and proceeded with daily check-ins.

●Arranged and coordinated various corporate meetings.

●Arranged daily meetings/appointments with visitors, made daily phone calls and scanned/faxed papers and files.

Education

Diploma High school diploma, Eshpeh Ansari High School, Afghanistan

Certificates

First Aid WHMIS Forklift Food Safe Super host Computer Basic Skills Be There

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