Qiana L. Burton
Levittown, PA 19056
Home 908-***-****
***********@*****.***
OBJECTIVE: To obtain a position in which I may use my customer service skills and that allows me the opportunity for personal and career growth.
EMPLOYMENT:
2018-2023
Customer Care Representative
Cei Group, LLC.
Trevose, PA
Responsibilities include:
.Answering phones
. Troubleshooting computer problems
.Data Entry
. Resolving problems and inquiries
2000-2017 : Dr. Leonard’s Health Care Corp, Edison, NJ
2009 – 2017 Supervisor
Responsibilities include:
• Supervises the work flow through the control department, mail and check rooms including the processing of mail, verifying of orders, data entry, entering orders and correcting orders.
• Customer Care Phone Representative
2000 - 2009 Responsibilities included:
• Diabetic Care Coordinator included contacting patients for enrollment and refills, typing and filling work orders, and resolving customer problems and inquiries.
• Order Entry, Intermediate and Customer Service Trainer of new and current employees
• Encoding
• Data Entry
• Batched Orders
• Revised Checks
• Mailroom and Control Processor
• Verified Orders
Part time :
2014- 2021 Dollar Tree- Levittown, PA
• Cashier
• Stock
SKILLS: Microsoft Word, Excel, Access and PowerPoint, Reflections, typing 60 WPM, using an encoding machine, mail opening machine
EDUCATION:
07/01 – 9/02 Katharine Gibbs Business School
Piscataway, NJ
Courses included Business Math, Business English, Professional & Career Development
9/97 – 6/01 High School Diploma, Elizabeth High School
Elizabeth, NJ
Dear: Recruiter
I am interested in obtaining a customer service position with your company,
I have outlined some background information about myself below and
Attached a copy of my resume.
I am very well organized and able to meet deadlines. I have a great personality and I work well with a team. I am looking for a creative and challenging position that would
Give me the opportunity to learn and grow.
Please feel free to contact me for additional information. Thank you for your consideration.
Sincerely,
Qiana L . Burton
Enclosure: Resume
Refrences:
Personal
Alma Edmonds
734 North Btroad Street Apt T3
ELizabeth, NJ 07208
Secretary
Laterrence Riley
300 Spring Garden Street
Philadelphia, PA 19123
Technical Advisor
Professional
Lonza Hasley Jr.
141 Ripley Place
ELizabeth, NJ 07201
Teacher
Renetta D. Peace
122 Locust Street
Roselle, NJ 07203
Day Care Owner
The CEI Group, LLC
4850 Street Road Suite 200
Trevose, PA 19053
Dr. Leonard’s
2147 State Route 27
Edison, NJ 08837