GURKIRAT KAUR

** ********** *****, ********, **• +1-647-***-****

ad1m55@r.postjobfree.com ·

To engage with an organization that offers challenging opportunities, scope for continuous learning and growth through disciplined, progressive, and innovative ways.

EXPERIENCE

JANUARY 2023-PRESENT

MEDICAL OFFICE ASSISTANT, TORONTO REGIONAL WOUND HEALING CLINIC

Answering incoming calls and assisting patients with their queries.

Scheduling appointments of patients.

Keeping records of patient interactions, maintain the patient chart updating in EMR (ACCURO).

Faxing the reports and requisition forms to patients, specialists, and pharmacies.

Writing reports and organizing documents and other lab reports.

Greeting patients and check-in them.

Assisting with consultation requests and requests for forms and documents

Resolving patient complaints and escalating to management when appropriate

Performing general office duties such as photocopying, faxing, scanning, and mailing

Assisting with physician schedule.

Record bookings, handle credit cards, cheques, receive payment, issue receipts.

MAY 2022- DECEMBER 2022

MEDICAL OFFICE ASSISTANT, ROYALWEST MEDICAL

Attending incoming calls and answering questions.

Booking appointments for patients in-person and on calls.

Keeping records of patient interactions, maintain the patient chart updating in EMR (PS Suit TELUS).

Faxing the reports and requisition forms to patients, specialists, and pharmacies.

Taking the vitals of patients and informing them about the special procedures if any.

Writing reports and organizing documents and other lab reports.

Patient check-in

Assisting with consultation requests and requests for forms and documents

Resolving patient complaints and escalating to management when appropriate

Performing general office duties such as photocopying, faxing, scanning, and mailing

Assisting with physician schedule

NOVEMBER 2021- MAY 2022

CUSTOMER SERVICE REPRESENTATIVE, VF LOGISTICS

Attend incoming calls and answer the questions.

Sending and responding to emails.

Keep record of customer interactions, complaints, and comments as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Refer unresolved customer grievances to designated departments for further investigations.

Write reports and organize documents.

SEPTEMBER 16’2019 – MARCH 16’2020

INTERNSHIP, SHARDA HOSPITAL

Experience of X-ray (DR &CR both); CT-Scan (164 slices) ; MRI 3T ; Dental radiography(OPG, RVG, CBCT) ; Mammography ; Catheterization lab(Cath lab).

Experience of conducting EM frequency and radio frequency (RF) testing in MRI department to maintain the operation of MRI 3.0T.

Maintaining and conducting departmental organization and inspecting the components to work for patient safety.

Calibrating the device installments and annual inspection.

EDUCATION

MAY 2021- AUGUST 2022

PG DIPLOMA HEALTHCARE MANAGEMENT (NORTHERN COLLEGE, PURES)

SEPTEMBER 2019

BSC. RADIOLOGICAL IMAGING TECHNOLOGY(BRIT), sharda university

with 84.33%

MAY 2016

12TH, CBSE BOARD

WITH 83.75%

MAY 2014

10TH, CBSE BOARD

CGPA-8.2

ONLINE MOOCs: - Improving Global Health – focusing on Quality and safety, (HarwardX)

Introduction to environmental health microbiology & communicable disease control (University at Albany)

Field Epidemiology (University at Albany)

Health Literacy & Public Health: Introduction (University at Albany)

Health Literacy & Public Health: Strategies for Addressing Low Health Literacy (University at Albany)

KEY STRENGTHS

Friendly and positive attitude towards customers.

Ability to multitask and prioritize duties.

Ability to work independently and as part of a team.

Excellent oral and written communication skills.

Passion for work and continuously growing industry.

Eager to learn and improve skills.

Independent and self-motivated.

Good management, organizational and leadership skills.

Knowledge of Microsoft technologies such as MS Word/PowerPoint/excel.

PARTICIPATIONS

CME on “Modern Advances in Radio-imaging technology & their applications”

ISRT (5th National conference)

International Symposium on “Medical Imaging Physics & Guidance in Radiotherapy” (BY: - AAMP International Scientific Exchange Program)

International Conference on Radiological Emergency and Management (ICONRADEM 2019) on “Better the Awareness and preparedness: better the emergency and management”

American Psychiatric Association on “COVID-19 and Mental Health: Caring for public and ourselves” (online mode)

World Health Organization (WHO):-

1.Severe Acute Respiratory Infection (SARI) Treatment facility Design

2.Infection Prevention & Control (IPC) for Novel Corona virus (COVID-19)

3.Standard Precaution: Environmental cleaning & disinfection

4.Standard Precautions: Hand Hygiene

5.Standard Precautions: Waste Management

Additional certification: -

Emergency first aid and CPR-B & CPR-C certification.

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