Sr. Account Manager

Deborah Hansen

***********@*****.*** • LinkedIn • 847-***-****

Summary

Dedicated and top performing channel and sales strategist with a proven track record of delivering consistent revenue streams and building long term business growth through skilled communication and relationship-building. Extensive experience in account management, customer relationship management and sales cycle methodologies. Excels at cross-functional collaboration and possesses a deep understanding of technical solutions.

Areas of Emphasis

•Channel and Account Management

•Sales Cycles & Methodologies

•Technology Proficiency

•Forecasting accuracy using SFDC

•SaaS and Hardware Sales

•Time Management & Prioritization

•Problem Solving & Resolution

•Pipeline Management

•Go-To-Market Strategies

•Leading, Training, Mentoring

•Cross-Functional Collaboration

•Lead generation strategies

Career Experience

Sumo Logic, - Remote – *Laid off due to RIF 01/2023 to 06/2023

Partner Account Manager

Championed outstanding service and dedication to the organization, excelling in channel-sourced revenue generation and deal registrations through productive, professional relationships with key personnel and decision-makers of new and existing channel partner accounts in multiple US States.

•Collaborated with channel team managers and cross-functional teams including sales, sales engineering, and solution architects to identify and capitalize on areas of opportunity, coordinating sales and technical enablement.

•Instrumental in training the value of channel partnerships to internal sales teams, mentoring on best practice and product-specific qualification process strategies.

•Leveraged personal network and prospecting skills to engage new partners to build successful channel relationships.

•Engaged with channel partners to strengthen the partner relationship by facilitating partnering activities and programs that resulted in positive sales growth. Created, and measured the success of channel marketing events, delivering ROI reports to management.

•102% to goal attributed to the creation of measurable business and account plans to support team objectives including measurable success towards territory, partner, and revenue achievement objectives.

CDW, Chandler, AZ 03/2017 to 01/2023

Senior Account Manager

Extensive experience in understanding clients’ technology needs, designing tailored solutions, and effectively managing complex accounts. Demonstrated the ability to develop and maintain strong client relationships, resulting in consistent revenue growth and customer satisfaction.

•Strategic transformation of a newly acquired book of business, orchestrating growth surge from an initial $350K to surpassing $7M. Revenue growth plan included prospecting for new customers, category expansion, meticulous renewal management and the implementation of solution-centric sales approaches.

•Development of sales strategies with channel partners building a successful pipeline of business, achieving year-over-year revenue growth with a 98% customer retention rate.

•Managed a robust pipeline and opportunity flow with implementation of category penetration and expansion strategies.

•Timely and accurate Salesforce administration, including but not limited to, revenue forecasting and account activities.

•Consistently prospected and conducted new customer engagements, grounded in consultative selling and professional presentations, with focus on business and technical outcomes.

CDW, Chandler, AZ 01/2015 to 03/2017

Account Manager

Successfully developed relationships and provided value to customers through a consultative approach as a trusted advisor. Promoted to Senior Account Manager within 24 months.

•A trusted advisor to clients. Conducted regular business reviews to ensure customer satisfaction, consistently achieving high Net Promoter Scores (NPS) above industry standards. 100% customer satisfaction score YOY.

•Exceptional problem-solving and negation skills identifying opportunities to upsell and expand business relationships.

•Leveraged in-depth knowledge of company’s product and service offerings to provide tailored technology solutions to clients. Collaborating with technical specialists to design and implement solutions to address complex IT challenges and aligning technology investments with clients’ business objectives, contributing to the company’s growth and excellence.

Decorus Hospitality, Inc., Crystal Lake, IL 02/2006 to 01/2015

Direct Sales Manager

Instrumental in developing and executing sales strategies that aligned with organizational goals. Contributions extended well beyond the realm of day-to-day sales activities. Playing a pivotal role in shaping the strategic direction of the organization, consistently achieving outstanding results.

•Built and nurtured client relationships through strong interpersonal and communication skills.

•Strategic growth and management of sales for national flagship accounts and high tier hospitality brands including Westin, Starwood, Baymont Inns, Ritz Carlton, Best Western, Harrah’s Ramada, and Hilton.

•Actively represented the organization at design trade shows across the United States. Leveraged these events to showcase products, network with industry professionals, and generate valuable leads, contributing to the increase in new business opportunities and brand visibility.

Education & Technology Proficiencies

Bachelor’s - University of St. Thomas, St. Paul, MN

Technology Proficiencies – Salesforce (SFDC), Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Attribute - Strong communication skills, (written, verbal and presentation)

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