Project Management Manager
Resume:
Sonia Lynnette Wilson
Statesville, NC *****
202-***-**** ********@*******.***
Professional Summary
Overall experience consists of managing projects from initiation to closure, with over 17 years of experience working as a liaison between technical and non-technical customers and stakeholders. Over 13 years of managing Risk Control assessment for effective operations in areas of project management to maintain and monitor, projects and organizational risks. Currently have a Master of Science in Management in Project Management. Possess an excellent track record of leading successful projects that meet customer requirements, that stay on budget and delivered on time. Currently studying for Project Management Professional certification (PMP).
Skills
Agile/ Scrum, JIRA, Confluence, SharePoint, Waterfall, Clarity, Plainview/Project Place, Smartsheet, GIT Hub, Centralized Product Unloader (CPU), IBP (Forecasting database). Workday
Office, Outlook, Word, Excel, Access, Power Point, Project, Timeline, Visio, SharePoint, Prism, Adobe
Project Management Skills, Technical understanding, SDLC understanding, and KPI / metrics creation and tracking.
Agile environment, MS Project, MS Excel, MS Visio, SharePoint (Agora), Azure, Quality Control, User acceptance Training (UAT)
Self-Starter
Risk/Control Self-Assessment (RCSA)
Strong Communication Skills/Facilitator
Excellent Time Management
Problem-Solving
Workday Administrator
Project planning and development
Knowledge of Medicare, data, CAHPS and customer experience
Advanced problem solving
Work History
02/2023 to Current
Business Project Manager
Kaeppel Consulting – Remote
Overall Management of Projects from Intake to closure
Execute assigned projects that deliver cost, service and/or process and efficiency improvements.
Serve as change agent by leveraging influential authority with employees and stakeholders to accelerate program deliverables across geographic and functional boundaries.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Effectively work across multiple business units and functional teams to drive results.
Coach and mentor team members in continuous improvement and data analytics
Validate bottom line impact of improvements through Lesson learned.
Resolved conflicts in any aspect of project work and process changes.
Positively impact organization through focus on continuous improvement and operational excellence
Monitored project performance to identify areas of improvement and adjust.
Achieved project deadlines by coordinating with contractors to manage performance.
08/2022 to 02/2023
Sr. Project Manager
Kforce - Nant Health – Remote
Overall management of project working with healthcare integration company and Ohio State University to prevent Medicaid fraud with oncology care.
Lead all activities in product life cycle, that include, initiation, planning, execution, controlling, Risk Management and closing related to long term business wide initiatives.
Consult and collaborate with product team, risk partners, technology, sponsors and business to define and clarify requirements and manage change.
Facilitator and assist in sprint planning, daily standup's, sprint reviews, retrospectives and demos with team, product owner/ stakeholders.
Responsible for removing all impediments that hinder team members from completing working sprint.
Work in Jira to facilitate with Developers and Testers in sprint planning to determine story points, effort hours and definition of done.
Service Level Agreements (SLA's), SharePoint
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
01/2022 to 08/2022
Sr. Project Manager
A2C Consulting, Independence Blue Cross – Remote
Overall management of all aspects of project implementation from Initiation to Closure
Monitored project progress, identified risks, and implemented corrective measures to acquire success.
Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Managed federally mandated work that required Transparency in pricing for Independence Health Group
The established project focused on IBC members with more complete information and more informed decision when seeking care.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
04/2020 to 01/2022
Senior Project Manager
GAVS Technologies – Remote
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Implement Risk assessment process that defined, assessed, mitigated for continuous monitoring and improvement.
Workday administrator tracked and oversaw all employee data, time tracking, Procurement, and financial forecasting and budgeting.
Weekly communicated with Product owner on product burn down and any known impediments that would hinder teams' progress.
Demonstrated fiscal responsibility and accountability; overall management of project progress and budgets and necessary documentation; ability to manage multiple projects simultaneously of all sizes, durations and scope and demonstrates ability to deliver within budget in healthcare.
Collaboration with Applied research client-facing projects, ensuring achievement of proper planning, execution, and results.
Organizing and assigning work, directing activities, controlling project execution, tracking and reporting progress, and analyzing risk and mitigation, measuring and reporting results for all healthcare projects
Maintain and manage all onboarding for all healthcare Senior research scientist, research scientist and research analysts.
Provide sales proposal support through execution of pricing tool.
10/2018 to 04/2020
Project Manager
Northwell Health – New Hyde Park, NY
Overall management of all aspects of project implementation from Initiation to Closure
Managed discovery and planning phases including generation and approval of project charters, business requirements, budgets, project plans and communication plans.
Risk and issue management including maintenance of IARD log (Issues, Risks, Action Items and Decisions) as well as escalation to senior and service line leadership.
Monitored project performance to identify areas of improvement and made adjustments.
Creation and maintenance of project plans to track deliverables, resource assignments and go-lives.
Worked with Resource Managers to identify resource requirements for projects and associated tasks.
Met with Stakeholders and Leadership to review project status, issues, risks and outstanding decisions required.
Created project status reports and modified schedules and/or plans as required
Prepared and presented project reports for management, clients or other stakeholders as required.
Tracked actual performance against planned project performance, analyzed variances and worked with project team to ensure all customer needs were met as well as identify any risks to budget.
05/2018 to 08/2018
Project Manager
Green Key Resources/Sundial Brands – Farmingdale, NY
Manage and build innovation project timelines to ensure all capabilities are tracked and monitored Track and monitor project timelines from product development lifecycles for all innovation projects for Marketing.
Track and monitor all risk assessments to determine contingency plans for all projects at risk based on supply chain timelines Track all milestones for application development of the interface (Central Product Unloader) for entering and approving all product data fields required for new product set up.
Workday administrator to track budgets, employee's data, and company vendor purchases.
Follow all product traceability for formula to production for Hair, Bath & Body and Skin projects Ensure that the supply chain has reached milestones based on Third Party Manufactures (TPM's) and internal requirements.
04/2017 to 10/2017
Project Manager
Northwell Health – Melville, NY
Reviews project plan to determine timeframe, funding limitations, procedures, staffing requirements and allotment of resources to various phases of project.
Risk and issue management including maintenance of IARD log (Issues, Risks, Action Items and Decisions) as well as escalation to senior and service line leadership.
Facilitated definition of service levels agreements (SLA's) and customer requirements
Conferred with project staff to outline work plan and assign duties, responsibilities, and scope of authority.
Manage project budget and resource allocation.
Reviewed status reports and modified schedules and/or plans as required.
Prepared and presents project reports for management, clients or others.
Tracks actual performance against planned project performance, analyzes variances, and work with project team to ensure all customer needs are met while maintaining control of project.
12/2015 to 04/2017
Senior Project Manager
AmerisourceBergen/World Courier – New Hyde Park, NY
Manage technical projects from beginning to end.
Monitor and tracked Risks based on Transportation Security Administration (TSA) defined compliance requirements.
Develop and maintain project schedule, project plan, communication plan, risk mitigation, lessons learned.
Identified potential risks within project; proactively manages issues.
Workday Administrator for all team time tracking, Procurement, and monthly financials
Work closely with Software Development, System Integration and Quality Assurance, solution Architects teams to design, plan and implement technical solutions.
Participated in design and testing phases and overall project management phases from start to close.
Provided timely and concise communication and documents for all project status, risks/issues, successes to all levels of project team.
Developed project plans based on specifications provided by Portfolio Management staff and managed effective execution of initiatives.
Build consensus among multiple process leads relative to project scope task execution staffing and issue resolution.
Provided overall financial direction for projects to manage development of budgets controls and measurements to monitor project progress.
Participated in identifying project costs resource allocation project schedule changes and issue escalation.
Facilitator of Change Control Board (CCB) for changes in all Strategic Projects under World Courier.
07/2014 to 09/2015
Technical Project Manager
TekSystems- SITA – Bohemia, NY
Generate and manage project plan (milestones), resource plan (people), budget and monitor, Identify and mitigate Organizations Risk/Control self-assessment (RCSA) organizations risk register (identify, analyze, and quantify) as per SITA- Transportation Security Administration (TSA) aviation compliance standards.
Identified potential risks within project; proactively manages issues.
Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
Successfully track Scheduling of delivery milestones of knowledge Transfer for Software Development
Manage project budget and submit monthly Project Financial forecasts during full life cycle Provide motivation and direction to project team and monitor performance.
Provide weekly and monthly accurate progress reports and present project status at Project Review Board meetings.
Ensure effective transition to SITA operations and conduct formal project close, including review of any lessons learned.
05/2011 to 07/2014
Project Manager
SwingTech Consulting Inc - CMS – Greenbelt, MD
Serve as Project Management support to Center for Medicaid and Medicare Services (CMS)for Department of Survey and Certification systems daily operation.
Managed CMS Risk/Control Self-assessment system (RSCA) for Learning Management system to ensure Governments mandated requirements were met for certification.
Working knowledge of Medicare, data, CAHPS and customer experience.
Monitored project performance to identify areas of improvement and make adjustments.
Provide support to Learning Management System (LMS), which includes supporting Project Monitoring and control, Quality Assurance, Configuration Management, System Requirements, System Documentation and maintenance of technical aspects of systems and ensuring proper processes are designed, revised, and executed.
Facilitated Process Workshops as reviewer LMS process in gathering of workflows and documentation of existing Learning Management system manual, and Help Files
Act as Subject Matter Expert (SME) in Using and Managing TotalLMS training.
Update course content, Manage system approval process for employees and contractors.
Instructional System Designer for Learning Content Management System (LCMS) in LMS in building of E-learning classes
Serve in Configuration workshops in the area of updating system configuration and customization.
Help desk Tier II support.
Assist in Requirement gathering participation and employee and contractor training.
Work in the area of quality control for Beta Testing of Webinars and System functional testing
Collaborate with Instructional System Designers (ISD) to make courses 508 compliant and Manage Access control and system security for the LMS.
Education
08/2006
Master of Science: Project Management
Colorado Technical University - Colorado Springs, CO
GPA: 4.0
04/2004
Master’s in education: Instructional Technology
American Intercontinental University - Hoffman Estates, IL
GPA: 3.75
05/2003
Bachelor of Arts: Liberal Studies
Thomas Edison State College - Trenton, NJ
Military Experience
US Army Reserves, 91D Operating Room Technician, 2290th US Army Hospital, -Honorable Discharge 1986-1994
Operation Desert Storm, Feb 1991- May 1991, Walter Reed Army Medical Center, 5 Point Veterans Preference
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