Charna Miller

414-***-****

ad1m3f@r.postjobfree.com

EDUCATION

****-**** ********** ** *********- Madison

Industrial Engineering (BS) and Modern Hebrew (BA)

Certifications Fear Free Certified, Animal CPR, Canine Massage Therapist

EMPLOYMENT

2/2009-Current Dog Trainer/Business Owner (Self Employed), See Spot Stay

Provided superb customer service, reliability and flexibility

Developed and retained customer base while growing business through creative marketing and business promotion

Created individualized training plans suited to the needs of the pet as well as the client’s desired outcome

6/2014-2/2023 Professional Pet Groomer, National Veterinary Associates (NVA)

Worked directly with clients and successfully groomed 7-10 dogs each day per client specifications and pet health needs

Created client retention programs while bringing in new business

Commission only job which required patience, excellent time management, customer service, and process improvement skills

Built working relationships between myself and clients to ensure client satisfaction

Worked closely with different departments to ensure the safety and wellbeing of each animal

Implemented new workflows to increase grooming efficiency and productivity

8/2012–5/2017 Hebrew Teacher, Congregation Shalom

Created a Hebrew curriculum for students new to the language

Taught basic reading, letter recognition and meaning of every day prayers

Exposed students to Hebrew by speaking it in the classroom and teaching new vocabulary words weekly

Worked closely with parents to ensure students were practicing the language and provided guidance to those having trouble with reading or letter/vowel recognition

4/2012-4/2013 Agency Specialist, American Family Insurance

Implemented new organizational methods to aid in process improvements throughout the office and improved efficiency of office as a whole

Worked directly with clients to make sure coverage was adequate and understood

Sought out new business to bring to the agency

Headed a client retention program that helped keep clients who may have missed a payment or who were having trouble finding the correct coverage for their needs

2/2011-2/2012 International Outreach Coordinator, AB Data

Supported the first class action global holocaust restitution project

Provided high quality customer service to callers from Israel and the U.S.

Completed reports in a timely, organized manner while following up with claimants’ inquiries

Accurately translated, transliterated and processed confidential claim information

5/2008- 2/2009 System Analyst – Core Implementation Team, Froedtert Community Hospital

Worked cohesively with executive sponsors, smaller workgroups and governance boards to ensure compliance with HIPAA and medical standards

Member of a core 12 person implementation team

Met with department heads to compile data from each inpatient department

Analyzed workflows and looked for extra steps impeding efficiency