Customer Service Crew Members
Resume:
Trina Swann
Waldorf, MD
*********@*****.***
Skills
Team leadership
Training material development
POS systems fluent
Cleaning and Sanitization responsible
Opening and Closing procedures
Customer Service focused
Articulates clearly and concisely, written and spoken
Listens attentively and thoroughly
Thinks critically to solve problems
Coordinates and completes tasks, manage projects effectively to meet deadlines
Comfortable using Technology
Coaches/teaches/trains and instructs team members
Positive and Passionate Attitude
ServSafe Certified
Experience
SEPTEMBER 2019 – OCTOBER 2023
McDonalds / Crew Trainer, Waldorf MD
Responsible for training all new employees on each position to include food safety
Conducted onboarding session with new hires and providing them with an overall of company policies and procedures
Monitor performance of crew members and provided feedback and guidance when needed
Assist manager with running morning shift
Adept in serving drive-thru and proving walk in customers with optimal customer service
Responsible for managing the on line ordering platforms.
Remain knowledgeable and up to date about menu offerings and promotions
Prepare food and drinks properly
Expert in assisting customers with McDonalds App
JUNE 2015 – SEPTEMBER 2019
Cracker Barrel / Server, Waldorf MD
Greeted guests and provide excellent customer service
Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
Assisted in training new servers
Monitor dining room for cleanliness and proper set up at all times
Kept up to date on the menu and special
Was frequently complimented by customers for going above and beyond my normal responsibilities
Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions
Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins
JANUARY 2012 – JUNE 2015
Walmart /Online Shopper, Waldorf MD
Greated customers and provided excellent customer service
Determine best delivery method base on order size and destination
Created personalized shopping experience for each customer
Provided detail product information to each customer as needed
Assisted in selecting items according to customers preference
Monitor performance of crew members and provided feedback when needed.
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