Customer Service Representative
Resume:
Ada M. Rios
Fredericksburg, VA, 22401
********@*******.***
Qualifications Summary
Dependable bilingual professional, experienced in Human Resources, Direct Support Professional and Customer Service Representative duties. Proficient with phones, Microsoft Word, Publisher, PowerPoint, and a working knowledge of Excel. Poised and flexible with an ability to multi-task. Highly organized and accurate; strong analytic and presentation skills. Energetic self-starter with strong written/ communication skills; works well independently or in a team environment. Acknowledged for quality of work and timely completion of projects.
Experience
Rappahannock Goodwill Industries 05/2012- 3/2020
Employment Aide Fredericksburg, VA
Aid in the implementation and achievement of employee's with disabilities, with the program plans and goals.
Record and maintain accurate documentation to produce through and timely reports.
Provide support and training in a variety of settings on site and in the community.
Provide/assist with Behavior Modification or conduct of facility based Situational Assessments for the purpose of evaluating employees with disabilities on work skills and abilities.
Rappahannock Goodwill Industries 05/2011 – 05/2012
Outlet Cashier Fredericksburg, VA
Answered high volume of incoming calls on multi-line phone system, took messages or forwarded customer calls to the appropriate department.
Processed all check out transactions (cash, debit/credit) using system, provided price information to customers, managed inventory, stocked shelves and returned items to appropriate department.
Advised customers on cost -saving strategies and consistently maintained a professional and pleasant demeanor.
Mental Health America 03/2011 - 5/2011
Volunteer Fredericksburg, Virginia
Participated in local volunteer program providing aid to senior citizens
Conducted weekly home visits, and provided companionship
Reported any issues or incidents with the patient to the program director
Jain Irrigation, Inc. 11/2004–12/2008
Customer Service Representative/Receptionist Winter Haven, FL
Answered phones consisting of five lines
Processed all orders for current customers via fax, email, or phone
Advised customers with new pricing and availability on all items
Provided all documents for all international orders and Canada
Filed, Issued Return Material Authorization and credits, other duties
Contact this candidate