Data Entry Technical Support
Resume:
CHIDOZIE IHEDIOHA
Ypsilanti, MI, 48197
****************@*****.***
IT Help Desk Specialist with years of hands-on experience delivering technical support, managing IT operations, and supporting users with a variety of technical issues. PROFESSIONAL
EXPERIENCE
Wiard’s Orchards, Ypsilanti, Michigan
Seasonal Employee, October 2023
Job overview:
Perform duties as assigned by the supervisor.
Job Responsibilities:
School tour talker during school trips.
Prevent and control access to some areas within the country fair during school trips
Assist in moving pumpkins to u-pick site.
Assist in processing and packaging of donuts, pies, jams and other items for the country fair store.
Value Investment Group, Ohio
Data Entry Clerk (Remote), July – Sept 2023
Job overview:
Perform duties as assigned by the supervisor.
Job Responsibilities:
Locate and correct data entry errors and report them to supervisors.
Compile, sort and verify the accuracy of data before it is entered.
Compare data with documents
Check documents for accuracy
LawnCare, Ypsilanti, Michigan
Team Member, May - June 2023
Job overview:
Perform duties as assigned by the supervisor.
Job Responsibilities:
Lawn mowing.
Weeding treatment and lawn fertilizing.
8851 Lilly Drive Ypsilanti,, MI,, 48197 516-***-**** ****************@*****.***
General maintenance of lawn and yard.
ECM Terminals Limited, Calabar Port,
IT Officer, June 2009 – April 2023
Job overview:
Provide IT support for all employees and ensures that all phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for PC configurations, imaging, ongoing system updates and maintenance. LAN/WAN network troubleshooting, and vendor coordination. Responsible for supporting other third-party applications, e.g., Microsoft Dynamics, Microsoft Office Suite, Adobe.
Job Responsibilities:
Respond to queries for technical assistance in person, via phone, or electronically using remote desktop application (Anydesk).
Diagnose and resolve technical hardware and software issues.
Walk user through problem-solving process
Provide user training
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Review and maintain written process documentation
Install and support computer hardware and software following company standards
Install and support computer peripherals for users
Setting up Zoom app for conference meeting and team collaborations.
Follow up with users to ensure issue has been resolved
Gain feedback from user about computer usage
Stay current with system information, changes and updates
Inform management of recurring problems
Website content updating.
Updating the ERP database with year business projections.
Posting news content on company’s news page
Assist with project based work
IT PROJECTS ACHIEVED
The company’s website (www.ecomarinegroup.com)
The company’s Leave Management system
(www.leaveapp.ecmterminals.com)
8851 Lilly Drive Ypsilanti,, MI,, 48197 516-***-**** ****************@*****.*** Newline Cyber cafe,
System & Network Administrator (Internship), Nov 2004 – Sept 2005 Job overview:
Provide user support and customer service on internet applications. Support the sales and configuration of IT devices.
Job Responsibilities:
Provide end user support to clients accessing internet application within the complex.
Provide after sales services and tech support on purchase devices such as Laptops, Desktop computers, Digital cameras, MP3/flash drives, etc to customers.
Monitor internet network connectivity, report and escalate downtime promptly.
Print user access tickets for internet browsing.
Configure, setup and maintenance of Access Points for portable devices and mobile users.
Assist with project based work.
EDUCATION Masters degree in Information Technology Diploma in Computer Science
ADDITIONAL
SKILLS
Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint)
Proficient in Microsoft Windows 11, 10 and server 2019
Understanding of TCP/IP and LAN/WAN technologies
Understanding of Active Directory
Proficient in PHP, JavaScript, Python, C#, MySQL programming languages. CERTIFICATIONS Introduction to Programming Using Python (Harvard CS50P)
AWS Cloud Practitioner Essentials
Google IT Support Professional
Information Security Awareness – Foundational
Information Security Awareness – Advanced
Information Security Awareness - Additional
8851 Lilly Drive Ypsilanti,, MI,, 48197 516-***-**** ****************@*****.***
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