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Customer Service Relationship Management

Location:
Kitchener, ON, Canada
Posted:
December 02, 2023

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Resume:

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Baneet Kour, RCIC

** ***** *****, *********, **, N2R 0R8

Email: ad1m13@r.postjobfree.com Phone#: 647-***-**** SUMMARY OF QUALIFICATIONS

• Active RCIC Member, in good standing, since February 2021.

• Exceptional communication abilities (verbal and written) and providing first-class relationship management in ensuring that clients are kept up to date on the progress of their applications.

• Demonstrated analytical and problem-solving skills and the ability to use judgment when resolving issues.

• Solid organization and multitasking skills to juggle multiple tasks and maintain composure under stress to meet deadlines.

• Experience with administrative duties, maintaining files, electronic database and preparing a variety of reports.

• Ability to work in a fast-paced environment with continuous changes.

• Self-starter and can work well independently or with limited supervision and within a team.

• Proficient in using computer software such as word, excel, email, internet, and applications to research, retrieve, and summarize information in reports.

• Knowledge of standard office practices including typing, filing and use of electronic office equipment.

KNOWLEDGE BASE

• Immigration and Refugee Law; Family Sponsorship; Business and Skilled worker class; Temporary Status, Administrative Law; Ethics and Professional responsibility, Work permit Requirements; Refugee Protection, and Immigration forms and applications.

• More than 6 years of experience in various Visa and Immigration Services.

• Experience navigating through Canadian government websites, ensuring cases are prepared in accordance with specific geographical policies and procedure EDUCATION

Immigration Consultant Diploma (2019-2020)

Anderson College, North York, Ontario

Human Resource Management Certificate (2015)

Humber College, Etobicoke, Ontario

Bachelor of Engineering in Applied Electronics and Instrumentation. (2007-2011) Mahant Bachittar Singh College of Engineering & Technology, J&K, India 2 3

PROFESSIONAL EXPERIENCE

Nisus Immigration Inc.

Immigration Consultant, Licensed RCIC (Owner/Director) - November 2021

• Self employed – Remote Work

Mana Immigration, Toronto, ON

Immigration Consultant and Regional Head from January 2021 – August 31, 2021

• Promotion and Sale of Immigration Related Service within Territory.

• Attend to all the leads provided through several marketing campaigns and handle the leads based on the instructions given, maintain contact with clients directly, promote and advertise the Service, to inform potential clients of the capabilities and applications of the Service and to promote recognition of Company name.

• Maintain the provided social media platform.

• Do the actual filing of each case.

Encubate, Toronto, ON

Immigration Services Coordinator from February 2020 – October 2020

• To enhance the Regulated Canadian Immigration Consultant’s (“RCIC”) effectiveness by developing case information, evidence, and immigration options; filing and tracking cases; coordinating and communication with clients; and supporting RCIC’s case proceedings. Skysail Immigration, Toronto, ON

Student Practicum from December 16, 2019 – January 20, 2020

• Processed various kinds of temporary and permanent immigration cases such as: Study Permit Extension, Post Graduate Work Permit, Dependent Spouse Open Work Permits, Super visa, Express Entry, PR Card Renewals and Spousal Sponsorships. Smart International Immigration Solutions, Toronto, ON A) Immigration Case Processing Officer from February 25, 2017 - November 13, 2018

• Processed various kinds of immigration cases such as: Study Visa, Study Permit Extension, Post Graduate Work Permit, Bridge Work Permit, Dependent Spouse Open Work Permits, Multiple Entry, Visitor Visa, Visitor Record, Super visa, Express Entry, OINP, LMIA, PR Card Initial, PR Card Renewals and Citizenship Application, Parental Sponsorship and Spousal Sponsorships.

• Co-ordinated with retaining agents and customers to ensure all documents were collected and received.

• Uploaded applications and documents into the government portals

• Provided information and guidance concerning medical exams and police certificates

• Responded to government requests and prepared courier waybills

• Drafted legal correspondence including company support letters

• Submitted, monitored, tracked, and reported on all filed applications 3 3

ASK HarGee Inc., Markham, ON

A) International Education Advisor (Dec 2014- Jan 2016)

• Provided counselling with regards to programs that matched the clients’ profiles

• Educated students regarding the new immigration laws and systems that best suited them.

• Co ordinated their files with the respective immigration officer and helped them throughout the process

• Maintained the records of the daily clients, walk-ins, call records, file records, and file status. B) Operation Supervisor -India Branch (September 2012-Nov 2014)

• Generated leads and referrals for expanding services.

• Assisted the international students with the new immigration laws and systems

• Provided IELTS Coaching and Counselling to the new students. References Available Upon Request



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