Danae Crawford

EXPERIENCE

Delta Air Lines February 2016 - Present

• Engaged with and enabled our customers and key decision-makers to deliver a connected customer experience and drive customer satisfaction in the air and through digital sales, empowered by world-class data and Delta’s Digital platform • Responded to customer and stakeholders request for products, services and company information • Maintained customer happiness with forward-thinking strategies focused on resolving concerns and addressing customer needs • Collaborated, communicated and shared best practices through team briefings, learnings and drive change based on insights, trends and analysis • Built relationships, influenced and evaluated probationary crew on performance for management skills • Dynamic teaming environment, working in a fast paced with flight attendants ensuring Federal Aviation Administration (FAA) regulations and Delta Policy and Procedures • Customer-Facing utilization of smartphone apps, updates, upgrades and regulatory required training • Successful in matching company product needs and beating monthly sales targets Generation to Generation Homecare January 2018 - October 2021

• Completed team assigned projects to categorize, organize and store company equipment to maximize space efficiency • Implemented tasks, temporary password request, added new users • Improved productivity of HR by 40% • Led virtual team meetings on possible adoption to Azure Cloud based service • Maintained and Observed clients Firewall protection • Became familiar with industry best practices for maintaining more cost-efficient and effect business model. • Completed and reviewed disaster recovery with clients to determine specific business needs regarding backup, retention, and service continuity. • Documented all ticket actions • Successfully integrated NetSuite to G-Suite Data • Conducted software and hardware training for 50% of clients • Negotiated with Key software vendors contracts of $100k+ to lower cost • Collaborated with sales department and account teams during implementation process EDUCATION

SKILLS

• Travel

• Mentoring New Hires

• Microsoft Office

Information Technology Management, Business Administration and Management, General ad1lya@r.postjobfree.com https://www.linkedin.com/in/danaecrawford26 Flight Attendant

Information Technology Security Specialist

Western Governors University 2022 - 2022

• Firewall Management

• Group Presentations

• Presentation Skills

• Information Security

• Web Application Firewall

• Active Directory

• Customer Success

• Consumer Relations

• Customer Satisfaction

• Management

• Sales

• Communication

• Multitasking

• Information Technology

• Leadership

• Customer Service Management

• Flight Training

• Cybersecurity

• Network Security

• Threat & Vulnerability Management

• Threat Detection

• Team Leadership

• Security

• Data Privacy

• Problem Solving

• Easily Adaptable

• Critical Thinking

• Receptionist Duties

• Supervisory Skills

• Customer Service

CONTACT DETAILS

Phone No. :

(Personal Number)

Email : ad1lya@r.postjobfree.com

Address : McDonough, Georgia, United States

Contact this candidate