ROSETTA ARMSTEAD

**** **** ****** #***

201-***-****

North Bergen, NJ 07047

ad1lv1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Focused, resourceful and reliable front office and administrative support professional with comprehensive experiential skills related to: Reception and traffic flow, healthcare administration, customer service, record-keeping, business communications and bilingual translating/interpreting in Spanish and English.

• Knowledge encompasses office procedures and technology, health care administrative assistance, basic accounts receivable processing, records/charts management, scheduling and communications coordination.

• Strong analytical and investigative perspective in problem identification, resolution, and troubleshooting to prevent reoccurrence; exercise practical judgment and decision-making.

• Experienced in full customer support including timely response to their needs, concerns and expectations.

• Efficient time management and multitasking, adjusting timelines to meet changing priorities.

• Concise, discrete communicator with persuasive interpersonal and relationship building skills.

• Relate effectively with people from diverse cultural, educational and socio-economic backgrounds.

• Effectively work independently or as a contributing team member; cultivating strong collegial and client relationships.

• Expertise in Phlebotomy and EKG recording.

• Proficient in Windows/Macintosh; MS Office (Word, Excel, Access, PowerPoint & Outlook); MediSoft, Nextgen EMR and billing software, PerfectCare, Chart-maker, Office Hours, and EPIC.

EXPERIENCE

Memorial Sloan Kettering Cancer Center New York, NY

Office Coordinator 01/2022-Present

Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.

• Direct inquiries from patients' families and professionals regarding billing, claims, denials, pre-authorizations, etc.

• Process paperwork for new hires and entered employee time sheet information into the payroll system.

• Verify patient eligibility and enter medical information into database. Assist with filing paperwork for active and discharged patients.

• Process all radiology testing ordered for patients.

• Collect co-pays and self-pays.

Columbia University Medical Center New York, NY

Practice Assistant 02/2017-08/2020

• Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.

Hospital for Special Surgery New York, NY

Administrative Assistant – Dr. Russel Huang (Contract via Medical Staffing) 10/2015-01/2017

• Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.

• Direct inquiries from patients' families and professionals regarding billing, claims, denials, pre-authorizations, etc.

• Process paperwork for new hires and entered employee time sheet information into the payroll system.

• Verify patient eligibility and enter medical information into database. Assist with filing paperwork for active and discharged patients.

• Process all radiology testing ordered for patients.

• Collect co-pays and self-pays.

North Shore LIJ Health System Lake Success, NY

Practice Secretary 03/2014-03/2015

• Performed routine daily functions of general and genetic testing practice; acting as gatekeeper for medical practitioners.

Care to Care New York, NY

Intake Care Specialist 03/2012-05/2013

• Accepted service authorization requests, verified patient eligibility, input medical data, processed case-related paperwork.

• Interviewed and screened clients to obtain information for routine intake and assessment of clients' needs.

• Identified problems, conferred with staff regarding issues, and implemented improvements to the intake process.

Columbia University Medical Center New York, NY

Dental Receptionist (Contract via Prime Staffing) 07/2011-01/2012

• Answered/screened incoming calls, addressing general inquiries, and scheduling/confirming appointments.

• Accepted deliveries of dental prosthetics and supplies. Coordinated messengers/courier pickups and deliveries.

EDUCATION

ASA Institute - New York, NY A.O.S., Medical Assistance 02/2011-/2013

Medgar Evers College- Brooklyn, NY B.S.N. Nursing 09/2017-Present

Licensed Realtor, New Jersey 10/22-Present

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