Customer Service Data Entry
Resume:
ROSETTA ARMSTEAD
North Bergen, NJ 07047
***********@*****.***
SUMMARY OF QUALIFICATIONS
Focused, resourceful and reliable front office and administrative support professional with comprehensive experiential skills related to: Reception and traffic flow, healthcare administration, customer service, record-keeping, business communications and bilingual translating/interpreting in Spanish and English.
• Knowledge encompasses office procedures and technology, health care administrative assistance, basic accounts receivable processing, records/charts management, scheduling and communications coordination.
• Strong analytical and investigative perspective in problem identification, resolution, and troubleshooting to prevent reoccurrence; exercise practical judgment and decision-making.
• Experienced in full customer support including timely response to their needs, concerns and expectations.
• Efficient time management and multitasking, adjusting timelines to meet changing priorities.
• Concise, discrete communicator with persuasive interpersonal and relationship building skills.
• Relate effectively with people from diverse cultural, educational and socio-economic backgrounds.
• Effectively work independently or as a contributing team member; cultivating strong collegial and client relationships.
• Expertise in Phlebotomy and EKG recording.
• Proficient in Windows/Macintosh; MS Office (Word, Excel, Access, PowerPoint & Outlook); MediSoft, Nextgen EMR and billing software, PerfectCare, Chart-maker, Office Hours, and EPIC.
EXPERIENCE
Memorial Sloan Kettering Cancer Center New York, NY
Office Coordinator 01/2022-Present
Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.
• Direct inquiries from patients' families and professionals regarding billing, claims, denials, pre-authorizations, etc.
• Process paperwork for new hires and entered employee time sheet information into the payroll system.
• Verify patient eligibility and enter medical information into database. Assist with filing paperwork for active and discharged patients.
• Process all radiology testing ordered for patients.
• Collect co-pays and self-pays.
Columbia University Medical Center New York, NY
Practice Assistant 02/2017-08/2020
• Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.
Hospital for Special Surgery New York, NY
Administrative Assistant – Dr. Russel Huang (Contract via Medical Staffing) 10/2015-01/2017
• Deal with the day-to-day activities of department, acting as gatekeeper for medical practitioners. Responsibilities include managing call, fax and e-mail traffic; analyzing and prioritizing incoming correspondence and documents to determine their significance and transmittal; scheduling/monitoring appointment calendars; preparing and generating internal/external correspondence, reports, charts and case-related documents; scanning/copying, word processing, data entry, and ordering office supplies.
• Direct inquiries from patients' families and professionals regarding billing, claims, denials, pre-authorizations, etc.
• Process paperwork for new hires and entered employee time sheet information into the payroll system.
• Verify patient eligibility and enter medical information into database. Assist with filing paperwork for active and discharged patients.
• Process all radiology testing ordered for patients.
• Collect co-pays and self-pays.
North Shore LIJ Health System Lake Success, NY
Practice Secretary 03/2014-03/2015
• Performed routine daily functions of general and genetic testing practice; acting as gatekeeper for medical practitioners.
Care to Care New York, NY
Intake Care Specialist 03/2012-05/2013
• Accepted service authorization requests, verified patient eligibility, input medical data, processed case-related paperwork.
• Interviewed and screened clients to obtain information for routine intake and assessment of clients' needs.
• Identified problems, conferred with staff regarding issues, and implemented improvements to the intake process.
Columbia University Medical Center New York, NY
Dental Receptionist (Contract via Prime Staffing) 07/2011-01/2012
• Answered/screened incoming calls, addressing general inquiries, and scheduling/confirming appointments.
• Accepted deliveries of dental prosthetics and supplies. Coordinated messengers/courier pickups and deliveries.
EDUCATION
ASA Institute - New York, NY A.O.S., Medical Assistance 02/2011-/2013
Medgar Evers College- Brooklyn, NY B.S.N. Nursing 09/2017-Present
Licensed Realtor, New Jersey 10/22-Present
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