Business Development Customer Service
Resume:
William A. Sanford
*** ****** *** *.*. Leland NC
*************@*****.***
Director of Operations
Multi-Dimensional, Hands on, Results driven business professional. Providing proven abilities in
Leadership, Strategic planning, Improving Efficiency of Operations, Developing Training, Team building and Mentoring programs, Establishing Standard Operating Procedures (SOP). Able to identify areas of strength and weaknesses and implement company policies, standards, changes in operation and system management which optimize productivity, profitability and total Customer satisfaction.
Strategic Planning Training & Education
New Business Development Land Acquisitions
Financial Management P & L Responsibility
Staff Management & Development Labor Utilization Analysis
Production Management Crisis Management
Project Management Quality Management
Safety Management & Training SOP Development
Summary of Qualifications
Able to instill quality vision to achieve company goals and surpass production while
Maintaining quality, safety and superior customer service.
Integrated through Total Quality Management (TQM)
Successful in creating and implementing strategic plans, establishing and administering budget controls, deploying improved processes to meet short- long-term objectives.
Oversea facility operations to ensure Production, Profitability, Employee health & continued education are met or surpassed to ensure Total Customer Satisfaction.
Analyze Productivity, P & L, Payroll reports. Review OSHA / Safety Logs for injury analysis. Implementing best practice improvements
A persuasive negotiator with demonstrated experience interfacing with Senior Management, Owners, Government officials, Lending institutions, Vendors, Sub Contractors. All to develop long term relationships for positive business and personal development.
Analyze cost planning to implement practices to secure cost containment.
Adept at creating innovative marketing strategies to increase revenue and increase profitability.
Excellent at establishing a TEAM spirited environment through Positive and Productive leadership.
PROFESSIONAL EXPIERENCE
Macsons Demolition & Environmental Services 2018 -Present
Wilmington North Carolina
Director of Operations
Reporting directly to the owner and board of directors. Developed a startup territory beginning 2017 and developed the territory to approx. Doubled Corporate Sales in 3 years. Developed, Implemented Standard Operating Procedures Program (SOP). Realizing optimization of assets to maximize profitability and production. Responsible for the oversight of Sales & Marketing, Production, Administrative department heads. Responsible for the P & L of the Territorial budget and implementation of assets through positive executive management. Strong knowledge of OSHA safety and compliance documentation. Developed Mentoring and training programs for employees. Created Gift & Giving program as a means of sharing company growth with the community and to build a positive relationship with community leaders.
Black Diamond Homes 1993 - 2017
Naples, Florida
Director of Operations
Combined my working knowledge, Education and leadership abilities to Developed strategic forward-thinking programs which brought this company from a start up operation in 1993 to $80 million in sales in 2013. Company was composed of 3 divisions, Commercial, Residential, Land Acquisition & Development. Developed and Implemented Q/C, SOP manuals to promote growth by building an atmosphere of excellence. Responsible for the P & L of the company. Excelled in on time delivery and exceptional Customer satisfaction at all levels. Strong working knowledge of Trades and building codes.
Bachelor of Science
Quality Control Management
Bachelor of Science
Construction Management
Excellent references and a full list of credentials available upon request.
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