Matthew Serrano

Lake Balboa, CA

818-***-**** ad1lu4@r.postjobfree.com

As an aspiring ServiceNow Systems Administrator with a background in healthcare, I'm seeking a position to develop my skills and gain hands-on experience. Motivated, adaptable, and thriving in fast-paced, collaborative environments, I bring a unique perspective to ServiceNow administration. I'm eager to apply my healthcare insights, problem-solving abilities, and technical aptitude to optimize the ServiceNow platform. Certifications

● ServiceNow Certified System Administrator #24394658 (2023)

● NHA Certified Phlebotomy Technician ID# CPT02019788 (2019-2023) Work Experience

UCLA Health March 2020- Present

Los Angeles, CA

Hospital Laboratory Technician - Blood Bank

● Operate and maintain laboratory equipment, instruments, and tools, performing regular quality control checks.

● Record, interpret and report test results accurately and promptly, maintaining comprehensive and organized records.

● Performing standardized procedures on blood such as blood typing, Rh factor determination, cross matching.

Hemacare September 2019- June 2022

Northridge, CA

Certified Phlebotomist

• Obtain accurate medical history for donor, measure and record vital signs to ensure they meet acceptable parameters.

• Assist Physician’s Assistant or Physician and Registered Nurse on Bone Marrow Collection procedures.

• Operate and maintain automated apheresis machines. Sherman Oaks Hospital June 2019- September 2019

Sherman Oaks, CA

Hospital Laboratory Assistant

● Process pathology, microbiology, immunology, hematology, coagulation, urinalysis, chemistry, and blood bank specimens for reference laboratory.

● Gross moderate specimens under direct supervision of a CLS or Pathologist.

● Performed instrument preventive maintenance, troubleshooting, assisted in quality control procedures, and stained slide preparations.

Education

University of California Davis B.A. in Psychology and Sociology