Customer Service Coordinator Quality Assurance
Resume:
JEANNE McCREADY
JEANNE McCREADY
WORK EXPERIENCE
Customer Service District Coordinator, Go Configure Remote - 2016-2023
Received 50+ customer calls per shift processing new orders and addressing customer concerns or
complaints
Corresponded with 10+ customers per shift via
email and text messaging
Maintained company databases through detailed
notes for all customer interactions
Managed team of 30+ technicians across multiple
states assigning jobs to individuals with
appropriate skill sets, monitoring the successful
completion of all work and submitting
documentation of work completed for payment
Curriculum Specialist, Pitsco, Inc.
Pittsburg, KS - 1994-2015
Developed browser-based middle school
curriculum (grades 6-9) covering the following
subject areas: mathematics, FACS, science,
technology and STEM
Conducted research and consulted with subject
matter experts for new curriculum
Developed learning objectives and goals for new
curriculum
Researched multiple state academic standards
before beginning new curriculum
Assisted with required revisions of existing
curriculum
Led a team consisting of graphic artist, editor, programmer and quality assurance assistant on
numerous development projects from
conception through finished product
3
rd
Grade Teacher, Weir Elementary School
Weir, KS - 1993-1994
Responsible for managing a class of 17-18 students ages 8-9
Planned activities and lessons for 3rd grade,
administered tests and evaluations and analyzed
student performance
CONTACT
******@*****.***
Pittsburg, KS
EDUCATION
Bachelor of Science –
Elementary Education
Pittsburg State University
1987-1991
Pittsburg, KS
GPA: 3.9
SKILLS
Strong verbal and written
communication
Empathetic and courteous
Methodical and thorough
documentation
Self-motivated
Strong organizational skills
Ability to learn and operate
multiple computer systems
effectively and efficiently
Contact this candidate