ELISE BROWN

HEALTHCARE PROFESSIONAL

Chicago, Illinois 60649

ad1lsd@r.postjobfree.com

312-***-****

SKILLS AND RELEVANT COURSEWORK

§Medical Terminology

§Healthcare Financial Administration

§Project Management

§Microsoft office

§Employee Onboarding Documentation

§Human Resource Management

§Medical Insurance and Filing

§HIPAA, OSHA, CLIA

§Healthcare Market & Management

§Health Facility Operations

§Principles of management

§Healthcare marketing

§Grief and bereavement consultation

§Oral/written health communication

§Customer service

PROFESSIONAL EXPERIENCE

Visa SafeHouse Chicago,IL 2022

•interrogated people with clearance test, to prove they aren’t double agents

•managed cashier and retail

•office paperwork

Dispatcher Ohare Chicago,IL 2021-2022

•answered phones

•watched multiple screen monitors

•reported all activities to security

Barista Starbucks Chicago, IL 2020-2021

§Maintained supply levels in counter and customer areas to meet demands.

§Provided in-depth information to customers on beverage preparation and offered samples of latest brews.

§Made and served over 100 café beverages per day with speed, quality and consistency.

Concessions Supervisor Aramark Chicago, IL 2016-2020

§Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.

§Educated employees on menu updates and procedural changes.

§Accurately completed end-of-day financial tasks daily.

§Controlled food costs and managed inventory.

§Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

§Oversaw day to day activities of employees in, fostering an inspiring atmosphere to optimize employee and customer experiences.

Line Cook Northwestern Kish Hospital Dekalb, IL 2018

§Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

§Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.

§Collaborated with staff to collect information about specific customer desires and dietary needs.

§Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

EDUCATION

B.S. in Health Services Management Independence University

Bachelor’s degree specializing in Healthcare Management and Administration. Program concludes with a 140-hour practicum.

Masters in Health Service Administration

Walden University 2022-2023 currently enrolled

Extracurricular activities

Darla’s Dance Studio- August 2010-June 2014

-2nd place dance competition

-1st place solo dance award

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