Customer Service Security Officer
Resume:
John Tibbs *** W Birch
Nixa, MO *****
*******@*****.***
EXPERIENCE
Highland Springs HOA, Springfield, MO
Security Officer
Burrell Behavioral Health, Springfield, MO — EHR Specialist 02/2019 - 10/2020
Charged with Electronic Help Desk for all facilities in Missouri. Handled credentialing and tracking of 1500+ personnel records. Provided training to both Cerner and MyAvatar Electronic Health. Participated in creating company-specific MyAvatar Electronic Health System. Instrumental in providing prompt and accurate troubleshooting and customer service issues to all Burrell Staff.
Cox Health, Springfield, MO — Emergency Medical
Technician (EMT)/Billing Specialist
03/2015 - 01/2018
Emergency Medical Technician (EMT) providing service in Greene and Christian Counties. Provided training to EMT personnel. Instrumental in clearing years worth of billing backlog for CoxHealth Prehospital. Performed customer service needs in a highly stressful office. 935th ASB 35th INF, Aurora, MO — Intelligence
Analyst/Logistics
01/2007 - 06/2013
Provided Intelligence expertise to Company and Battalion staff. Member of Ammunition Logistical Team providing ammunition and supplies to Company and Battalion. Trained Army personnel in various subjects. In charge of the administration needs of Company personnel. EDUCATION
National American University, Rapid City, SD —
Counter-Terrorism/Counter Intelligence
05/2015 - Present
Counterterrorism degree providing training in counterterrorism research, SKILLS
Communications skills.
Customer Service.
Organizational skills.
Project Management.
Supervisory skills.
Teaching/Curriculum
Building.
Time Management skills
AWARDS
Order of the Sword and
Shield -Academic and
professional honor society for
homeland security,
intelligence, emergency
management, and all
protective security
disciplines.
Joint Meritorious Unit Award
-For operations in the Persian
Gulf.
Naval/Army/Air Force
Commendations - Awarded
for meritorious achievement
or service.
LANGUAGES
Dari (Speak)
threat management, and counterterrorist techniques, focusing on analytical rigor, contingency planning, and proactive security measures. GPA: 3.74
Drury University, Springfield, MO — Health Services 06/2010 - 06/2012
Study of leadership, management, and administration of public health systems, health care systems, hospitals, and hospital networks in all the primary, secondary, and tertiary sectors. GPA: 3.5 Ozark Technical College, Springfield, MO - Emergency Medical Technician/Paramedic
05/2007 - 06/2011
Emergency Medical Technician-Basic course. GPA:3.5. Went directly into the Paramedic Course. GPA: 3.5. Worked as a Laboratory Instructor teaching hands-on skills to EMT students.
CREDENTIALS
Held TS/SCI Clearance for 18 years
Emergency Medical Technician
Certified Master Anti-Terrorist Specialist (CMAS)
Certified OPSEC/Counter Intelligence (CAS-OIS)
IAHSS Certified Healthcare Security Supervisor
OSHA-10 Certification
Incident Response to Terrorist Bombings Instructor PROJECTS
MyAvatar — Electronic Health Records Software
Worked as a team of six employees to build and implement the MyAvatar Electronic Health Records system. Primary duty was to transfer data from the old records system to the new, revamp training procedures including the creation of training manuals and curriculum, and onboarding of new employees to the new system.
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