GONZALES, CARMELA RUAH P.

*** ******* ********* ********

Email: ad1lrq@r.postjobfree.com

Mobile: +639*********

Career Objective:

Seeking a responsible job with an opportunity for professional challenges that will also provide career growth and stability. To seek a job that will enhance my professional skills in a dynamic and fast paced workplace.

Educational Background

Elementary Level: Talisay Elementary School

High School Level: Our Lady of Carmel School

Institute/University: Emilio Aguinaldo College (EAC), Philippines

Bachelors/College Degree of Nursing

Major: Nursing Studies

Graduation Date: October 2011

Personal Particulars & Preferences

Date of Birth: April 08, 1989

Gender: Female Age: 33

Nationality: Philippines Religion: Catholic

Marital Status: Married

Employment History

1. BPI Islands: February 2011 – November 2013

Position Title: Marketing Associate

Role: Customer Relationships Officer (Project Staff)

Work Description: Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service, communicate customer request to management, assist in completing price change within the department, assist in ringing up sales at registers and bagging merchandise.

2. AEGIS PEOPLE SUPPORT: January 2014 - June 2015

Position Title: Customer Service Executive

Role: First line of support for an International Insurance company. We answer customer’s inquiries about the product and billing concerns. We make sure that customers are satisfied with the product they purchased. Offering specialized financial guidance and advice. We assist users via indbound, follow up calls and emails.

3. 51 Talk: August 2019 – March 1 2021

Position Title: ESL Teacher

Role: To teach Chinese learners English in fun online video lessons. Be able to create individualized educational plans based on each student’s needs and evaluate their progress through homework and assessments. ESL teacher skills also include building positive relationships with parents and teachers and helping them evaluate student progress.

Certification: TESOL and TEYL Certificate completed

Languages

English/ Tagalog Proficient (Writing and Speaking)

Skills:

Customer Service Skills: Advance

Communication Skills: Advance

English Proficient: Advance

Nursing Skills: Intermediate

Carmela Ruah P. Gonzales

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