Customer Service Representative
Resume:
Amanda Melvin
West Jordan, UT 84088
***********@*****.***
Skills
I am a hard working person who tries to always dedicate myself to the work I do. I have experience in multiple fields of work. I work well in a group, but also enjoy working alone. I have leadership experience, and feel comfortable instructing others if necessary. I also have many years of experience working with animals. I also have experience with de-escalation in a customer service environment.
Experience
May 2023 - Current
Dog’s Delight Mobile Grooming, Murray, UT - Pet Groomer
● I bathed and groomed multiple dogs each day.
● I provided customized, as well as breed standard grooms for my clients pets.
● I drove a grooming trailer to clients houses at their scheduled appointment times August 2022 - May 2023
Metasource, Draper, UT - Customer Service Representative
● I took customer inbound calls.
● I processed customer emails
● I completed requests from clients regarding magazine subscriptions, and cancellations. March 2019 - April 2022
Petsense, Carlsbad NM - Pet Stylist
● I bathed and groomed multiple dogs each day.
● I provided customized, as well as breed standard grooms for my clients pets.
● I scheduled my own appointments in person and over the phone.
● I checked out my customer’s personally at a cash register. April 2018 - January 2019
Pill Pack, Taylorsville, UT - Quality Analyst
● I started as a phone customer service agent.
● I was promoted to a quality analyst after about 6 months.
● I scheduled my own appointments in person and over the phone.
● My job was to listen to customer service and sales agents inbound calls, and grade them for their service.
2
May 2017 - April 2018
ABC Great Beginnings, Murray, UT - Assistant Teacher
● I cared for children from toddler to school age.
● I was responsible for up to 12 children at a time.
● I handled the children’s food at meal times.
July 2016 - May 2017
Home, Salt Lake City, UT - Stay at home mom
I cared for my newborn baby boy, and did not work during this time. April 2012 - August 2016
Metasource, Draper, UT - Team Lead
● I started out as a customer service agent.
● I was promoted after 5 months to a trainer.
● I was promoted to team lead after 1 year.
Education
February 2009 - April 2010
Broadview University, West Jordan UT - No degree
I did one year of Veterinary Technician schooling where I received hands-on training to care for all kinds of different animals. I learned how to draw blood, do X-rays, give vaccines, and general animal care.
Awards
September 19, 2020
Paragon School of Pet Grooming, Distance Learning Program - Pet Stylist National Certification
I completed the third and final stage of the online grooming course at The Paragon School of Pet Grooming Distance Learning Program that certified me to be able to groom pets to each individual client's liking, and specific breed standard cuts. June 30, 2020
Paragon School of Pet Grooming, Distance Learning Program - Pet Groomer National Certification
I completed a second stage of the online grooming course at The Paragon School of Pet Grooming Distance Learning Program that certified me to be able to complete basic bathing and grooming of clients' pets.
3
May, 9, 2020
Paragon School of Pet Grooming, Distance Learning Program - Groom Tech National Certification
I completed the first stage of the online grooming course at The Paragon School of Pet Grooming Distance Learning Program that certified me to be able to complete basic bath, and groom preparation of client’s pets.
References
Misty McGuire: 385-***-****
Te Anna Morton: 575-***-****
Kylie Skpworth: 253-***-****
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