Customer Service Data Entry

Michelle Thomson

*************@*****.*** 916-***-**** Cel

Administrative * Secretarial * Educator * Customer Service Representative * Postal Worker * Data Entry Keyer

Entering tax data into tax program* Batching, sorting for more efficient processing* Verifying accuracy of work done* Sorting incoming mail getting it ready to go out* Handling postal equipment*Tearing down and setting up staging areas*Working on the docks* Professionalism in office and computer skills* Quick learner with a positive and adaptable attitude* Maintains high ethical standards* Organized and detail oriented* Excellent independent motivated worker* Responsible for minor A/R, A/P Payroll and money collections* Customer service in an incoming call center* Took orders, scheduled appointments and assisted customers with problems* Proficient in Microsoft Word and Microsoft Excel

THE FOLLOWING SKILLS HAVE BEEN HIGHLY DEVELOPED BY DIRECT APPLICATION

Teaching: Over 12 Years teaching experience specializing in Theology and History, at a professorial level

Customer Service Representative: Provided excellent and consistent customer service

Technology: Proficient in Microsoft Word and Excel

Employment Background

Department of Revenue – Limited Duration – October to June 2018-2022

Data entry operator

Enter tax information into the computer

Performing typing or data entry for extended time periods

Use ten key by touch

Verify that information is complete and accurate

Department of Revenue – Seasonal-January to May 2016-2023

Data entry operator

Entering tax information into the tax program

Verifying accuracy of work

Batching tax forms into groupings of 25

Sorting tax returns

Postal Service Worker – Seasonal – November to December 2015

Sorter – Main Post Office Salem Oregon

Sorting incoming mail getting it ready to go out properly

Handling postal equipment

Tearing down and setting up staging areas

Occasionally working on the docks

Professor

Epic Bible College – Sacramento, CA - 2006-2013

Courses taught:

Introduction to Hermeneutics

Introduction to the Old Testament Survey

Introduction to the New Testament Survey

Minor Prophets

Hebrew History I & II

Spiritual Formations

Standardized Test Evaluator 2012-2014 California Testing McGraw Hill, Rancho Cordova, CA

Perform typing and data entry for extended time

Auditing

Scoring

Evaluating

Office Assistant (Bill Collection) 2012-2013

Valley Rubber & Gasket, Rancho Cordova, CA

Obtain information from customers (collection calls, payment status)

Perform secretarial duties

Perform typing and data entry for extended periods

Process mail through postage machines

Customer Service Representative 2007-2009

City of Sacramento Waste Department, Sacramento, CA

Obtain information from customers

Provided customer service using the telephone

Receive customer orders for products or services

Schedule appointments

Education

MA Exegetical Theology, Western Seminary, Sacramento, CA,

BA Theology, Bethany College, Scotts Valley, CA,

BA Social Science, Bethany College, Scotts Valley, CA,

AA Secretarial Technology, Umpqua Community College, Roseburg, OR

Certificate

Silver National Career Readiness Certificate Award, Salem OR,

References

Greg Hartley, Vice President of Academic Services, Epic Bible College

Ron Harden, President, Epic Bible College

Chris Howard, Former Executive Vice President Capital Bible College

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