MICHAEL CRUZ

*** ****** ****** ********, ***** **635 · 254-***-****

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A strong leader as a production manager for many years with the ability to multitask in a complex environment. Motivates team to deliver exceptional results and ensure production goals are exceeded. Strong communicator that is able to effectively communicate customer oriented needs with departmental managers.

EXPERIENCE

OCT 1996 – MAY 2020

PLANT/NIGHT SHIFT MANAGER, FRAZIER & FRAZIER INDUSTRIES Maintained strong relationships with employees to exceed daily production goals. Created efficient improvement models and implemented them. Corrected production issues to meet manufacturing demands. Worked closely with the procurement department to ensure quality delivery of production products. Worked with wholesale and retail customers to support sales efforts by resolving customer inquiries.

SKILLS

• Bilingual in Spanish

• Social Media (Instagram, Facebook)

• Leadership in daily operation oversight and

team management.

• Customer retention and satisfaction

• Experience in Hiring Training and employee

evaluation

• Excellent verbal and written communication

skills

• Flexible to work and learn in 24/7

environments