Front Desk Trade School

IRENE KLOSSNER

SHL -Hotel trade school

Luzern, Switzerland 1986/87

Carson Graham Sr. Secondary

North Vancouver 1986

E D U C A T I O N

*** *** ******** **.

Kamloops, B.C.

V2C6W7

********.*****@*****.***

250-***-****

C O N T A C T

WHMIS

Advanced FOOD SAFE

Licencee SERVING IT RIGHT

OH&S Joint Committee Course

SIREV/CRUISEDESK

SYNXIS/ROOMKEY

German-fluent

French-conversational

Zoom, Microsoft Word, Excel

Chair for board meetings

Grant application

Manage Sporting meets

Working on committees

-Booking software for travel agents

-Hotel Software

SOFT SKILLS

S K I L L S

PLAZA HERITAGE HOTEL- Front Desk

Providing a welcoming atmosphere from the time of reserving to departure. Following up special requests, finding solutions for issues as they arise, prior, during, and after the stay. Training coworkers, updating training tools, and implementing health and safety policies. Communicating well with all departments, suppliers, contractors, and the general public.

2016-2023

W O R K E X P E R I E N C E

EXPEDIA CRUISES- Independent Travel Consultant

Sourcing the best possible suppliers to match the clients' travel needs. Providing concierge service, along with emergency assistance. Maintaining data base that included preferences, and forecasting what destination they may want to explore next. Staying on top of trends, and world events, paired with continuous industry training. 2012-2016

SWISS PASTRIES & CHOCOLATES- Sales and Service

Providing friendly and efficient service in a food safe environment. Training new hires, organize bulk orders, clean, open, and close the store

2007-2012

BERWICK ON THE PARK- Dining Room Supervisor

Opening a new retirement facility in Kamloops. Hiring, training, supporting 20+ coworkers, including access to grief counseling, and sensitivity training. Planning special events, customized diets. Ordering of catering supplies, maintaining inventory, Web-reporting and payroll.

2002-2007

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