Customer Service Support Specialist
Resume:
CHRISTINA ORWIG
*** ********** *****, ********** ** 15220
To Whom it May Concern
In response to the job posting on our employee website for Benefits Investigation Specialist. I am including this cover letter to apply for the position.
Currently, I am working on the SYNVISC/SYNVISC ONE team. I am responsible for assisting with 10-20 case completions per day. I also do Benefits verifications and obtain Prior Authorizations for SYNVISC/SYNVISC ONE. I have also worked on the Amgen and Cimzia copay program teams doing the same thing.
My experience here at CRX (Connective) has given me an excellent platform to apply for this position.
I appreciate you reviewing my application for the benefit specialist position.
Sincerely,
Christina Orwig
Professional Summary
I am motivated, and willing to learn, and grow with the company through my experiences. Excellent document and organizational skills.
Skills
Decision making
Self-motivation
Ability to work under pressures.
Ability to work on timelines.
Leadership experiences
Medical Billing and Coding Diploma obtained 2003.
Microsoft word knowledge
Excel knowledge
Customer service 10+ years
Experience
Connective RX, Pgh, Pa July 2021 to Present Patient Support Specialist
Contact Patient Insurance Companies to verify coverage levels, and work with patients to educate them on Copay savings benefits.
Contact the Pharmacy to verify Prior Authorization information for medication.
Incredibly detailed or organized in creating notations on patients’ records.
Receive 30-40 calls per day.
Various experiences with different insurance companies and knowledge on insurance policies
Cardworks Servicing July 2019 to July 2022 Customer Service Representative
Answered incoming calls and responded to 70-80 clients per day.
Worked effectively to maintain expected productivity levels.
Completed reports about client credit card needs.
Ensured charges and payments were posted correctly to accounts.
Ensured accurate documentation and completion of necessary disputes and claims.
Brugger’s Bagels January 2001-October 2019 Catering Manager-Cashier
Preparing and storing food safety before and during events
Serving food to guest
Creating menus according to clients’ preferences and dietary restrictions
Ordering supplies necessary for all events
Settling on prices and creating contracts and invoices for all clients
Education
Perry Traditional Academy graduated in 1999
Median School for Health and Business graduated 2001
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