ROSEMARY GAINER

* ****** **** *****, *** E

Cockeysville, Maryland 21030

ad1lp0@r.postjobfree.com 443-***-****

OBJECTIVE

Seasonal quality assurance and project management professional.

Excellent time management and communication skills.

Demonstrates attention to detail and customer service orientation.

Knowledge of medical terminology/coding and records management.

Proficient in the security and handling of confidential medical information.

SKILLS & ABILITIES

Proficient in the use of MS Office.

Proficient in the use of multi-line telephone.

Proficient in CPT coding and ICD9 coding.

Knowledge of Multiple Applications.

EXPERIENCE

TITLE SERVICE REPRESENTATIVE I, PDP GROUP INC., HUNT VALLEY, MARYLAND

07-2021 TO PRESENT

Complete different types of DMV forms such as repossession applications, title applications and affidivits. These applications are shipped to the DMV or Tag Agent to obtain a repo title, a re-title or a duplicate.

Send customers and dealers release on liens, copy of title and contract via FEDEX, fax or email.

Reassigns retail title to new dealers and adds to dealer’s shipment.

Complete requests for release of liens, copies of contract and or titles, and paid in full letters.

CUSTOMER SERVICE REP. MARYLAND STATE DISBURSEMENT UNIT, 1ST CHOICE,SYSTEMS AND METHODS INC/CHILD SUPPORT, SILVERSPRING, MARYLAND

07-14 TO 05-19

Serve as liaison between the local Child Support agencies, custodial parents, non-custodial parents, employers, CSA constituent services, and Out-of-State agencies in order to respond and resolve payment inquiries.

Update the Automated Child Support System to ensure that the case is appropriately updated, documented and maintained in accordance with Federal, State and local child support policies and procedures.

Enter data into the Systems Methods Automated Reconciliation Technology (SMART) system.

Handle and respond to all SMART issues and reporting inquiries. Grant access to the SMART system to the local agency workers and reset.

Receives and secures money orders, personal checks and certified checks in order to accurately process payments remitted via mail in accordance with Federal, State and local policies and procedures.

Review cases to ensure proper posting of payments and update the case action logs with detailed notes in the Child Support System (CSES).

Correct errors (debits or credits) to payment collections that have been coded incorrectly by the local agency workers.

Assist with unidentified collections.

Process requests for voiding of checks that have been returned for non-sufficient funds

(NSF).

Process stop payment requests for payees who have not received their child support and a stop payment alert form for the employers whose payments have not reached the Maryland State Disbursement Unit (MDSDU).

Review and process request for direct deposits and Epic card. Information is verified in CSES to ensure that the request can be processed and there are no issues with multiple IRNs.

Respond to hot calls. Assigned as the primary backup for the EFT coordinator. Provides exceptional customer service.

CUSTOMER SERVICE REPRESENTATIVE/REREACH ANALYST. KFORCE, BALTIMORE, MARYLAND

11-12 TO 12-13

Demonstrated the ability to fill in at a moment’s time,

Answered vendor’s inquiries for payment status via e-mail, phone or fax.

Operated computers with accounting software to record, store and maintain information for analyzing.

Supportive with the implementation of the paperless filing system.

Checked documents, edits and postings for correct entries and proper coding.

Resolved months of backlogged work, restore order and organization to processes.

Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers.

QUALITY ASSURANCE TECHNICIAN DOUGLAS CONSULTING & COMPUTER SERVICES, INC. BALTIMORE, MARYLAND

02-95 TO 05-11

Supervision and management of 20 data entry employees.

Ensuring the accuracy of the Medicare Initial Enrollment Questionnaire verified by the data entry staff.

Maintaining a daily log of data entry errors.

Assisting in document scanning, data entry and customer service as needed.

Contacting Medicare beneficiaries concerning inconsistent or omitted information.

EDUCATION

ASHWORTH COLLEGE, NORCROSS, GEORGIA ON LINE CLASSES

ONLY 15 CREDITS

PTC CAREER INSTITUTION, BALTIMORE, MARYLAND

CERTFICATE

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